Village Vet Highbury

I have been taking my dog here since she was a puppy, where service started out okay. Since then it has gone from bad to worse. There is no permanent vet meaning it is hard to get an appointment and no continuity of care for any issue that isn't a one off. The prices are extortionate and rise each time you go in. The practice continue to take new animals even though they can't fit in those they have. The staff are overworked and underpaid and exhausted. Worst of all, my pet has not received the care she should which is the biggest disgrace of all.

So grateful this place exists! The staff, the location, the care—top notch. Dr. Chris is our kitten’s vet and he’s always been so thorough and gentle with him. We just got our cat neutered and when we came back to pick him up, everyone was fawning over him. Can’t help but feel good knowing that your pet is in good hands, loved, and surrounded by people who are great at their job and actually like being around animals. The facility is also very clean and tidy. We love it!

We’ve been coming here for 5 years.And I’ve really tried by best to not leave a bad review.As I’ve been so happy in the past.But its been experience after experience that has lead to a detailed negative review.Ever since the main vet, Chris left, this place had been a MESS.Every time we go (once a month, it’s a different vet) our dog had seizures. And they gave us medication for epilepsy. And as it didn’t get better. They made us increase the dose to in the end 8 pills a day. And it didn’t get better.He also had an ear infection , which they ignored every time our dog visit. Even tho they did a “check” we have now gone to a different vet and treated this and his seizure is nearly gone.Today I called to check when last time he had his vaccines. And it’s like 3 years out of date. Apparently, they sent us a message. Which we didn’t receive. But we visit every month….. why don’t they just check the systemAnd say when we are there….. they reception just sounds confused….. couldn’t find our dog…. On the system ….. we visit every month lol so how can you not find us…. I mean my surname is probably the only person on the system…….. we asked our previous vet if we are the most regular and he said he we are too 3……. Yet every problem we have with our dog is completely ignored esp since Chris left…..What a mess this place has becomeIt’s a shame they used to be so goodAnd I didn’t mind spend £100-300 every single month here for the health of my dog.And fromThe recent reviews I don’t think I’mThe only one who thinks this

do yourself a favour and take your pets elsewhere as they don't really care about them. they will tell you to do things on your own. avoid at all costs.

More misses than hits these days.It used to be good when we had Chris, and the locum Nina one time who was very caring and knowledgable and got the help our dog needed quickly. Apart from that, the level of care at this practice has gone downhill.1. Misdiagnosis? I took my dog in last week to have her squinting eye checked. The vet did a fluorescein test and said there was nothing wrong and it should just pass". It turned out to be an eye ulcer that got considerably worse

Amazing team.. Justin is a Wonderful head vet who really listens, he cares about the animals welfare and you can see he really enjoys being with the animals. He is pro active and i never feel rushed. I also like the fact that he talks through problems not immediately rushing to so expensive tests. He is a really credit to the practice.Just a great team from Olivia on reception Maheer Veterinary nurse to Justin.My dogs Pip and Ronnie now actually enjoy their visits !!!!We’ll done team x

1. If you're *not* white, do NOT attend this vet practice. You will be uncomfortable due to how they act around you.They start behaving strange to you or around you if you let them know your ethnic last name on the phone or if you're just simply there. Especially the receptionist counter. Extremely condescending when YOU are the owner and know how to manage your own dog.Passive aggressive undertones from the staff as well.I'm gonna assume it's because some of their customers are celebrities or something, so it gives them a bit of an ego boost.2. They also won't care about your dog, I've had instances where my dog has had a health issue, and they'll tell me the same thing every time and never look deeper into the issue.Your concerns about your dog will not be taken seriously.Treat your customers better and reviews like these won't have to be written.

Sadly this practice has gone downhill recently. No permanent vet, closed on days when it should be open, and the computer system keeps going down. Ended up with a sick cat as the locum unnecessarily changed meds to a higher dose. Cat now much better after reducing them back to previous levels. Locum hadn't even read the notes on file.Used to be the best vet practice in north-east London, but since Chris left it's been getting worse and worse.

Lovely practice with very friendly staff. It’s perfect for routine visits and minor ailments. For anything more serious I go to Hampstead branch which has a hospital and is 24 hours.