Halfords - Hermiston Gait (Edinburgh)

The 7 year old battery in my z4 finally gave up.. looking online there are many similar best of claims, I was initially suspicious that the Halfords advert was sponsored but the large number of reviews swayed my choice. It is easy to get confused with specification names and numbers but I was reassured by the Halfords fitter checking my cars model and the exact battery type recommended by BMW. He had all the special tools needed to get the battery out and talked me through what was going on, a simple job you would think but I couldn’t have done it. Halfords Hermiston gate gats a thumbs up.

We bought a bike here yesterday and the whole.process couldnt have been easier. The customer service from Julie was fantastic. She was really friendly and so knowledgeable.

Before you let your kids try out a bike from display stands, make sure you ask Christopher from Bike Desk!My 12 yr old autistic son was excited when he saw BMXs. As store was empty I said he could pick one and try it out. Unfortunately not long on it, staff member (Christopher) shouted down the aisle (where I was with him) to him to take it back. I asked him why as I thought bikes could be tried and tested . His response was “it can only be in front of desk and I would have appreciated him asking me!”Very rudely and smugly turned his back on me and didn’t let me explain that he wouldn’t have asked for permission as he couldn’t! I would have appreciated it if he approached me and explained bikes can only be used in a certain part of bike area rather than shout at him down the aisle and get him all confused.Will be buying bike elsewhere.

Ordered a car stereo and fitting assessment. Was contacted to inform they couldnt complete the assessment / install for at least two months. Asked for refund and they confirmed this would be processed. A week later and it has still not been processed, follow up call to store they promised again, still not done. Central customer service refuse to process aging it is only the store that can refund. Disgraceful service and in the meantime they keep my £300+.

Standard mid size Halfords, therefore limited ranges. But they had equivalent of some items we were looking for, as well as the specific must have" items. So we were happy with that.Setting it aside from other Halfords was the bearded guy at the back of the store on the parts desk. Wish I'd got his name. He was super helpful and knowledgeable. Also redirected other customers as he searched for the info we wanted

Never had good experience at this store. ALWAYS SHORT of staff and ALWAYS HAVE SOME excuses for not doing repairs. Always ask to come back in 1 week minimum. I would not recommend this branch to anyone looking to get their bike repairs. My new cycle was not assembled properly which could have lead a big accident for my wife

Excellent service at reception desk service at Hermiston Gate Edinburgh and 1st class service by person checking my car .very reassuring.Thank you for changing the wipers .You put my mind at rest .Mrs McPherson

Cole in the bicycle dept went above and beyond fixing my multi punctured bicycle tyres. Knowledgeable and friendly. Give the lad a raise. Fantastic work.

Bought some extra parts for my rusty old bike here and the staff were really lovely and helpful. Also got a fun Halfords branded handle bar basket which was easy to install