Atlas Leisure Homes

Recently upgraded from a Willerby holiday home to an Atlas Lilac, which was very expensive but promised “Quality Craftmanship and luxury”. We now sadly regret this upgrade as although the design is good the quality is extremely poor. Atlas Customer Care is non exsistent, and they obviously have no pre delivery quality control. We have even written to the Atlas MD who like their after care is not interested and has not responded to our request for help with the over 20 faults some of which are really bad.

Josh is a lovely lad, who has been to the park numerous times to fix our warranty issue's. He goes to the extra mile and his customer service skills are exceptional, his quality of work is excellent and attention to detail 5star. Thanks very much for your hard work Josh.

It’s like a frend coming to visit , goes out of his way to make sure your happy with the job

Denis came & rectified some problems we had with our Atlas Sherwood lodge quickly and in a very professional way. His attention to detail was first class & we are delighted with the outcome!

by far the worst purchase of my life. so many issues and faults making it difficult to think that any quality checks are made before dispatch. Sad really because basically a nice product that just requires attention to detail.

After having a few teething problems with the lodge I was so impressed with the two young men, Dennis and Danny who were really polite and so efficient in their work it was a pleasure meeting them and they sorted all the problems out. Atlas is the best customer service and I would recommend them to anyone looking for a wonderful, very well equipped lodge

We received delivery of our Atlas Status caravan in June 2022 and currently in April 2023 all issues have not been dealt with. It’s just been one thing after the other. Currently we have no blind in the main shower room as it fell off a number of weeks ago and we are still waiting for them to come and repair it. So currently we are showering in the dark ! However tonight the shower door came off !! We had a significant dent in the dining table, damage to the fridge door (which was repaired but left making the most awful squeaking noise when we open it - still awaiting this repaired!), damage to the picture frame in the living room area, not to mention numerous other snagging problems, but most significantly a leaking toilet, leaking ensuite sink and leaking shower. Many problems were sorted by the site owners which we were very grateful for. The current problems have been reported numerous times by our site owners only to be fobbed off by office staff. Our last caravan was ABI which we had very few issues with and the ones we did have were sorted quickly and efficiently as you would expect. I would not recommend an Atlas caravan as the after sales service , which when things aren’t right is so important, is beyond shocking !!

We took delivery of our Atlas Status in May 2022 after waiting almost a year due to the high demand. It is fantastic but as expected there were some snagging points. A few were rectified by our local dealer and this morning the Atlas engineer attended to sort out the remaining issues. I wish I had got his name because he is a credit to the company. Very professional and excellent work. Such a friendly guy but it didn't stop him from carrying out his tasks quickly and efficiently.

Telephone enquiries regarding older units aren't allowed everything has to be in writing. So if you require any information to carry out repairs prepare for a long wait. I was only trying to find out details of the fridge freezer fitted and hit a brick wall.

Danny B attended my holiday home to carry out work and did it very efficiently and to a high standard.