Lockrite Security Ltd

I have used Lockrite for a few years now and they always deliver on what I need, no matter how tricky the job is.

Recently had work undertaken to front and back doors and garage by Cliffe.  Very professional, knowledgeable, courteous and provided a qualitative service.  I would recommend this company.

Lockrite is very friendly and willing to consider individual need even it was out of office hours. Lockrite, Thank you so much for your help

Having used Lockrite Security Ltd year in year out to carry out our annual service to our home alarm, without any previous issues. This year’s service was the polar opposite. Their engineer arrived at our address, had a little tinker and before we knew it there was lots of ums and errs followed by this has never happened before! It turns out that whilst trying to access the main user menu to start testing the system the key pad stopped miraculously working. The engineer went on to inform us that due to the age of the equipment there are no spare parts and we would have to replace the control panel and key pad, roughly to the tune of £400-£500.... I thought this was a joke considering the annual service is a type of annual service plan that is touted with all the normal benefits. Anyway I thought I'd wait to hear from HQ only to be met with a quote for £432. I questioned how they'd reached this cost bearing in mind the equipment they quoted I could purchase off line for £142. Which means that they are profiting quite severely from something that their engineer had triggered. I was then answered with a very convoluted breakdown of how they'd reached this figure. Only to find out that they were intending to charge me not only for the original service which broke my system, with vat on twice. Plus double again to install it and guarantee the work for a year until my annual service would be due! This would probably be the norm if I'd decided that I'd like my system upgraded, but I wasn't. I can fully understand that equipment breaks. But what I don't understand is how when you have an annual service agreement, why you're not just charged the replacement parts price. This surly makes a mockery of a man arriving at your home for ten minutes and leaving £96 better off. Funny thou since I questioned how their calculator works I've had no reply. I would strongly think twice and hard before using a company which quite frankly leaves you high and dry with no other option but to pay their overly inflated prices to get your system back up and running.

Lockrite Security have been fantastic in answering my security concerns. I contacted them as I needed a lock changed quickly due to threats and inadequate security. They were brilliant - they managed to fit me in first thing Monday morning and the lock installation was done quickly and to a high standard. I recommend Lockrite Secuity to friends and will continue to do so! Thanks guys!

Highly recommended. I had a stiff locking door to my shop and they popped round to explain how to remedy the situation at no cost to me. A great local business offering an honest and professional service. Thank you!!

I contacted Lockrite Security about a specific security lock for a motorhome, they were very friendly and gave me some suggestions

Lockrite fitted our house with a new alarm system. Great team. Efficient and tidy. Clear advice about how to use the system.

Shocking Dinosaur systems with poor service.Cannot believe we went with this company.Much happier with our new system, thank god it’s not Lockrite!Poor customer service & engagement.If these guys come knocking, don’t answer .No get up and go and drive. Useless

The worst company I have ever ever dealt with! The most condescending and rude people i have ever known. I spent a fortune on my security cctv system which never worked properly from day 1! They do not take any responsibility for their mistakes. They installed it all wrong which constantly has been causing issues. They are unprofessional and don’t even know their systems or how they work. Miraculously on the day they serviced ours the camera stopped recording which according to them is purely coincidence as it was working when they were there. Since then none of my cctv has been backing up. When you deal with them they take no responsibility and blame you for it. Stay well away from this company I do not recommend. If something goes wrong they will blame you for it and tell you, you should have purchased extra things and believe me a lot tends to go wrong. They also hang up the phone on you when you express your disappointment and point out the clear issues.