Premier Inn Southend Airport hotel

A very outdated Premier Inn.Rooms feel dirty, especially the carpet. Old furniture, plastic headboard, old bedside lamps, old bathroom tiles, paint flaking round the top of the walls and off the skirting boards. Never again...!!

Good premier Inn which has real aircon room was quiet and very comfortable. Breakfast hot and plentiful. Fire alarm was set off by smokers outside the hotel which got us out at 8am hence 4 stars. Have a smoking area away from the entrance. Should also say staff are very good and helpful.

Where do I start?Cant open the windows, you feel claustrophobic, stuffy, air flow is controlled downstairs, so everytime you want the AC on you have to call them, and when you want it switched off you have to tell them! (Not always do they do it the 1st time so you call them again after 10mins!)We were not told this eventhough there is a digital panel in the room, who wouldv thought its controlled downstairs only!we were not told we couldn't control the airflow so there's me trying to control it for the past day when it's 29 degrees outside, and we are melting away in the room.Staff didn't inform us or have the courtesy to say do you want your AC on its 29 degrees outside?! (They can see on the system who has AC on)There is no room service unless informed, so eventhough you inform them you want it all changed, theyd forget the bin, tea/coffee top up, won't even take the used towels from the bath.Shower head stuck to the wall looks ancient.Cant adjust and sprinkles out as if its about to die. Worst I've seen in an hotel, should always be the handheld shower hose kit.2 stars for the helpful receptionists and the comfy bed.Few more hotels nearby you're better off staying in them.Premier Inn.. got alot of work to do!!

Get what you pay for with this hotel. It's looking a little tired compared to other Premier Inn's I've stayed in. If you're on the ground floor, expect to hear the people upstairs walking around. Air conditioning unit controls worked in my room (compared to other reviews I've seen) but the unit itself was quite noisy. Fortunately, windows could be opened on the ground floor so it didn't get too stuffy. Apart from that the room was clean and the service was okay. Tesco next door is convenient. Would recommend if you're on a budget but wouldn't want to pay much more than I did for the night (~£55).

Could not sleep for the noise from room above us the passage to our room the carpet needs replacing as it smells. The staff are very helpful and friendly.

Paying £153 for a premier inn standard double room should have had a jacuzzi in it. Room was extremely below standard and nothing compared to what is displayed in the pictures on the website. The shower was dripping all night, then started panicking as I thought there was an elephant in the room above mine and the ceiling was going to fall through.! The kettle and glasses were dirty, and I also didn’t know that a £153 room has a bed on wheels I woke up on the other side of the room. In my opinion, you guys should seek hospitality advice from Heathrow branchI’m leaving a 2 star review simply due to the friendly reception staff.

The staff are very friendly and helpful and bent over backwards to help me. The breakfast is good value and literally all you can eat for it is situated very close to Southend airport under 10 minutes by taxi.

Stayed here a few times , clean and tidy. The restaurant is a beefeater, refused to take bookings on a Wednesday evening even though there was hardly anyone eating, he said only one chef and one waitress he could of served customers as well instead of just standing at the entrance, terrible customer service no manners and rude. Very dissatisfied customer. The Premier Inn gets 4 stars the beefeater gets none..

I am not sure where to start, but let me begin with the entrance of the hotel, It was dirty with cigarette buts flowing out of the plant pots, with half-dead looking plants which needed to be removed. The receptionist on the day we arrived was friendly and helpful. I gave a one for service because of the encounter we had with the Manager when we left, but I will get to that. On our way to the room, there was a smell of dampness, there was also cigarette butt and paraphernalia in the hallway, it was still there when we left three days later. On entering the room there was a strong smell of dampness, I refused to stay in the room, receptionist quickly changed our room, to the room next door to the damp room, which also had a smell of dampness, but not as bad. At this point, after a seven-hour journey, I was just too tired to trapse back to reception. The room looked tired it was not clean, and the bathroom was unclean, with mould in the corners, some of the towels had black spots on them, the towel rack was rusty and there were red spots on the shower curtain. The bed was so uncomfortable, we did not sleep well, and the air-conditioning was so loud we could not keep it on in this hot room. At no point did the receptionist check to see if everything was OK, Every time I went down to reception there was no one there. On checking out I bumped into the Manager, who asked How was your stay?" I just shook my head and explained to her the problems