Spire Yale Hospital

I had an MRI here two weeks ago.There are signs all over the place saying results in 1-5 days.Anyway I’m waiting to hear from my doctor and after two weeks I decide to call Spire and check that they have sent the report.Firstly they are very dismissive of me and say all reports are sent within the timescale indicted by post.So I say as I have taken the time to ring please can you physically check for me.So the lady comes back and says oh no it hasn’t been sent as it was referred to a doctor who is on annual leave for 3 weeks.So I say to her you were quite happy for me to go off to my insurer chasing it up with them when it is clearly Spires delay.She doesn’t apologize.So I’m like thinking who allocates work to a doctor on a 3 week holiday???? When everywhere it says 5 days turnaround.So like I’m in shock at the incompetence and also that the lady I’m speaking to isn’t aware one of her doctors is on a 3 week vacation and the scan could of been referred to him, I’m not sure how many doctors she has in her team, but to dismiss without checking just makes it more laughable.Avoid spire at wrexham I have used them before when my daughter was seriously ill 10 years ago and they were shocking then.I hoped after 10 years they may have improved but absolutely not.

Absolutely shocking service service received, I had a appointment with one of the consultants who started the conversation off with my secretary has been trying to ring you to move the appointment forward (I had received no calls) and was clearly annoyed he had to wait to honour the appointment time.The consultant had absolutely no sympathy for my symptoms whatsoever rushed through the appointment and as I was heading to my car I could see him running to his.I needed follow up treatment to sort the condition out and was told all of there treatment rooms were under going refurbishment and would need to use the main theatre I asked how long this would be on multiple occasions to be told we can’t get hold of the consultantI then asked for his secretary’s details and contacted her directly asking for helpAbout 5 days after this I was phoned by the booking team to book me in.2 days before my surgery was due to commence I was called saying my appointment had been cancelled I asked why and was told and I quote I am just the middle man passing on the messageI asked for when the appointment would be rearranged for and was told they do not knowI have payed for both the consultation and the surgery privately out of my own pocket and I am still waiting for a new appointment time for the surgeryMy initial consultation was more than 5 weeks agoI would strongly recommend not using this hospital there are far far better ones out there with much better service for frankly cheaper pricesI will not name name or mention the prices I have paidBut again I would strongly recommend avoiding this particular hospital if you have the choiceI will be asking for my money back shortly if I do not hear a response following this postAnd to be clear I understand that problems do arise I have never posted a comment speaking badly of a company beforeBut if someone reads this and avoids the problems I have had and goes with a better hospitalThen at least it happened for a reasonAVOID AVOID AVOID

Had a recent procedure carried out at the Spire Yale. I couldn't fault anything from the consultations, phone calls. Reception and the nurses. Everything was explained and the theatre staff amazing.Post op care was just right, not to invasive or disturbingFood and room care second to noneEveryone made what was to me a traumatic experience very bearable and comfortable.My post op care and physiotherapy follows the same high standardsThank you all

Big thanks to Professor Iqbal Shergill for his patience, understandable and professional manner. He is one of the best doctors in the world. I also want to give a big thanks to the members of this hospital. Really appreciate it.

I wanted to say a big thank you to everyone who supported me through my recent surgery. From start to finish it has been a professional, friendly and supportive experience. I have had communication on a regular basis and love the my spire account which lets me access all of the information about appointments etc. Although the unit in Wrexham is undergoing refurbishment and extension work, it didn't affect any aspect of my treatment.

Saw Mr Snow e. n. t consultant today, had every confidence in him, was treated with professionalism and respect. Receptionists were lovely, friendly and very efficient. The hospital was very clean and spacious. Coffee pretty good

I had an OPD consultation with Dr Agrawal, Neurologist, at the Spire Yale Hospital in Wrexham.I was very impressed indeed with the time he allocated, the thorough way in which he recorded my details and summarised the history of my condition and his clear explanation of how he saw the way forward. He has a lovely manner and imbues confidence. I have epilepsy and would highly recommend anyone with the same condition, who is looking for a consultation with a Specialist, to contact Dr Agrawal.

I've just had a hysterectomy and fibroid removed at spire Yale Wrexham.From start to finish the staff, nurses consultant theatre staff ... amazing.I'm a very nervous patient but felt very well looked after andThe hospital is spotless.

I was very happy with the service I received, all staff were helpful, polite and personable.I felt as thought the care I received was thorough. I was well informed from start to finish.

Just spent 20 minutes waiting to speak to someone at Wrexham spire hospital. Someone finally picked up and then put the phone down again! Don’t waste your life ringing them.