Waterfields

So the shop has just opened and when I got servers the girl brushes her hair away from her face and proceeded to pick up my goods!!! I spent £10.65 on food that's now gone in the bin because it's contaminated as her hand touched her hair!!!!!!! I wonldnt go here again. Very poor service and completely unacceptable.

Awful, threw it in the bin. Go to greggs instead

I purchased a box of waterfields luxury mince pies, on review and considering the price at just under £5 a box I have to say they are very poor. The pastry is far too thick and not robust, very little filling and when you see the ingredients on the box they sound amazing, but these mince pies match the old saying that looks can be deceiving. Very Poor.

Never open till 5 I’ve been several times at 4:15 and it’s clearly already been shut for a while as there are no staff inside and the counters are completely empty . Please change the times to the correct opening hours and the staff are rude also, don’t think that shop has ever seen a smile which is disappointing as it makes it feel like you want to avoid it, despite the food being good.

I have sent my daughter - 9 y.o. to get a sausage roll from this venue on 09/03/19. She came back with large sausage roll and £1 short of change. I have attended the venue in about 30 minutes and asked the manager to look into it. I know it is £1 only however it gets me when children are getting fibbed and robbed off their pocket money. I did not get an apology, I was informed that they needed to check the till at the end of the day and then inform me. Of course nobody called me at the end. I would not recommend this venue, it is not cheap and service is bad. I would certainly recommend to look into installing video camera in that shop to prevent further stealing.

Best sausage rolls around! they also have mini chilly and pork and apple rolls which are pretty epic.....

Taste is obviously very personal and so this is the opinion of just one individual. Other reviews differ but my experience is that the food was awful. I took just one bite of the sausage roll and had to through it away, tasteless and of dubious consistency. The steak pie was barely warm and of little flavour.