In-Time Watch & Jewellery Repairs - Oxford Street

Excellent service from very professional watch repair shop In-Time on the ground floor of Debenhams Oxford Street. Francois gave very good advice on a suitable watch strap for a treasured watch of mine, then went on to identify a fault in the fitting of the back cover on the watch. This had happened when having a new battery fitted recently on a trip abroad. I had spotted that the gasket was visible, which it shouldn’t be, but hadn’t mentioned it when asking for the new strap to be fitted. Even so, Francois saw it and replaced the gasket for free. That went beyond my expectations and I’m very grateful. Thank you very much, Francois!

Second time I’ve come in a year and I got immediate service, and my watches were either fixed or assessed free of charge. Francois, who is great, took care of me both times. Highly recommend, and I never leave reviews - that’s just how much I appreciate this watch repair place in central London.

I came in to get my watch strap reduced, expecting to have to drop it off and pick up later (considering it is based in Oxford Street and is very busy). I was served with a smile immediately at the counter, the watch was passed to their horologist who immediately started working on it, and did a great job within 5 minutes! All 3 staff were really friendly, and it didn't cost as much as I thought. 5 stars :)

Today, there was a queue and the wait time was too long and no seating area. The repairer is also the only one to process payment after repairs which makes the wait even longer.

Quick and easy watch bracelet reduction. Very fair price.

Just had a lovely experience here!.Had 4 watch batteries replaced in just 1 hour..thats just brilliant!. My wife and I were given free coffee vouchers to pass the time. The watches were also given a good clean and checked for any other issues whilst in their care. We dealt with Francois and his colleague (sorry I did not catch your name!) who both dealth with us in a very friendly and professional way. We will definitely be going back to see them next time we need a watch repair. These pair are ambassadors for your brand, keep up the good work guys!

Fantastic service from Cameron at the Oxford Street Debenhams branch recently, who successfully shortened a men's bracelet for me. It was a complicated job due to the type of rivets used in each link. Cameron was very professional and time the time to fully explain the process to me. I am most grateful as the finished job was done to an impeccable standard and for a fair price. I can now wear my bracelet properly, as before it was too long. Will definitely be using In-Time Debenhams again and highly recommend. Thanks Cameron!

Kamran is the consummate professional. He changed the battery in my watch within the hour and for an excellent price. He is immaculately presented and I feel confident he did an excellent & careful job with my precious timepiece.

Terrible Terrible Terrible! Nothing more than a glorified battery changing service. If you have any watch of any value do not bring to this place. I took in an Omega in Perfect working order to have a very simple part replaced. My watch came back with:1: the wrong part replaced for the model of watch2: the movement was not fitted back within the casing securely. Leaving a rogue screw bouncing around within the movement.My watch has not kept time correctly since. Stopping completely.On returning to the shop to discuss the issue I was told the watch could be serviced for a further £550 pounds.Marcelo, the friendly chap at the counter is no more than that ‘a friendly chap at the counter’Fills you with confidence that he knows what he is doing, when in truth he does not. I only wish I probed a little further before I sanctioned the repair. The man does not know watches.

Went in to have a link added to my watch bracelet. Lovely guy did the job straight away. Excellent service!