Boots

Good staff depending who you bump into.The place is very narrow which makes it very uncomfortable to manoeuvre around safely.Prices just shoot up for NO reason as well as NO promotion for deals to entice newcomers or old ones on a daily basis.Upon entering it smells like a farm as the whole automatic door is closed air tight.

We have only the highest compliments for Sarah. She is always smiling and very helpful. My husband, Rewat, always went to Sarah. Many thanks to all the pharmacy staff in Brindley Place. We are leaving Birmingham for Bangkok but will remember Boots.

My go-to place for skincare and emergency medicines.

Worse customer service ever! I walked in to ask for free Covid test kit from pharmacy area, cause I have tried online, but can't receive the code from website. When I asked the staff for the kit and the staff don't even look at me, she said scan the code" when she keeps looking at her computer. I tried to scan and it's not working. I asked her again

I went to the pharmacy to buy some flu medicines for my girlfriend because we were both very badly sick for the past two weeks. I wanted to buy 2 packs of Lemsip, but the staff refused to sell me 2 of them and only sold 1 because of active ingredient". I was always able to purchase multiple packs of Lemsip at any other store or pharmacy. One pack is only enough for 2-3 days

Very friendly and helpful staff here

I was served by a moody girl called Kiran who showed NO signs of warmth or friendliness towards a first time customer such as myself. When i asked her questioned, i was given the silence treatment. NOT very friendly or welcoming at all!The place is very dull looking and cramped. Only 2 people were in the store when i was purchasing items.The shelves were full and the prices were not bad, but the customer service leaves a lot to be desired in this miserable place.

I was served by a female staff in black uniform, she is probably an Indian British as I could distinguish her facial structure and dark complexion. She is a beautiful woman in the outer but the inner was completely contradictory. The customer service was 2 of 10, she had never given me a chance to speak, interrupting me immediately by giving rude , short questions. It seemed that she hasn’t took a course for customer service properly. I smelled a signal of discrimination in that circumstance, given that I am an oriental customer and I thinks it is not a right attitude for a boots staff, I distinctly noticed the people who work forBoots, they are totally professional . Then I started thinking of a situation if she was in bad mood so I didn’t leave the store immediately, I was browsing products then saw her interacted with the other a Caucasian customer. The service was the same, short answer, no explain, bad voice, rude questions ( there is no formal words for example: could, can , please, ….). On the contrary, the male staff was smart and kind . If anyone have confronted this situation please like and share

Recently went for a flu jab. Only one seat a available so I had to stand for 20 mins. I am nearly 80 so found this difficult. No apology. Very poor communication from staff who did not seem particularly well trained.

Needed to pick up an emergency prescription and got here at 5:25pm and the doors were closed and they wouldn't let my boyfriend inside to grab it. In times like this it's disappointing to see people won't just be kind and open the doors instead of finishing early or on time. He really needed that prescription and came before closing time. Now he has to wait 2 days until they open again. The women was rude and refused to open the door when it was before closing time.