schuh

I went into buy some shoes and the staff were really nice and polite and I got told I would be able to return them if they didn't fit, the shoes didn't fit so I've gone back to swap them for a smaller size and they wouldn't let me they said the shoes had been worn too much even though all I've done is try them on at home the staff member I spoke to was extremely rude about it I tried to explain to her that I can't have walked in them as they were too big and uncomfortable to even wear, I said to her that I couldn't have gone out in them as they are way too big and she continued to argue with me about it I asked if I could just buy a smaller size and she refused to let me

Very nice shoe shop in Leeds. They have a variety of brands and shoes, so definitely worth a look, but sadly, they didn't have the specific ones I was looking for.

Visited the shop this evening, the manager was very friendly. Tried on some boots which didn’t fit me so tried on the larger size, then tried with an insole too but still no good (sadly!) The manager was lovely and didn’t pressure me into buying any pair. The shop itself had a wide variety of shoes and different colour options.

wouldn’t call this place ‘LGBT friendly’ after i got called a lady simply because they didn’t have the shoes i wanted in mens size and had to resort to a ‘womens’ size especially after stating I was purposely looking in the men’s section.some staff are friendly but others seem like they don’t wanna be there. not my place to judge, but then again, not their place to determine my gender over some shoes.maybe i’m being dramatic but it sucks being misgendered by a place that’s ‘LGBT friendly’. i’m not the type of person to write a negative review but this really ruined my day.

Excellent customer service provided by Jessica, thank you for your help.

Sales person was friendly and very helpful.

First time at Schuh and I am so impressed. Chose Schuh because of their vegan range. They honestly could not do enough for me. The gentleman who looked after me was super knowledgeable about the products and keen to share his knowledge. I bought three pairs and they are all excellent. Highly recommend

Friendly and streamlined customer experience. Rochelle went above and beyond to not only find the right size of shoes I was interested in but to find similar styles and give recommendations based on my preferences.

Lovely shop with extremely good location. Fab staff who will welcome you all the time. A variety of options and you can easily find what you like there. Old shoes recycle is also available in the shop which is a fantastic idea!! Bring your old shoes to get a £5 voucher! Some of their (cheap) shoes do not last long. I bought one last year in order to wear in the office when working but it crushed within a year. However, they were actually quite comfy and beautiful. Considering the price I am actually quite satisfied! They also have shoes from famous brands with very good quality either in store or online. The online shopping experience is wonderful as well. Quick delivery, shiny products in a well-protected package, easy return and refund policy - anyways price from low to high, you will always find what you want!