Premier Inn Wirral (Childer Thornton) hotel

A lovely little premier inn set back off the road. We checked in on Tuesday and had the most miserable of staff possible, clearly didn’t want to be there. No interaction, no customer service, however the staff member on Wednesday and Thursday really made us smile. Very helpful and knowledgeable about the local area, train stations, bus routes into and out of Liverpool. We had room 210 it was at the end of the corridor, quiet and cool. We had no air conditioning but we did have a fan. Breakfast was cooked to order and very hot. We didn’t eat in the restaurant in the evening. Highly recommend hotel.

I stay in a lot of Premier Inns for work and this is probably one that needs a bit of money spent on it. No aircon in room, you can hear other rooms movements" and overall just a bit tatty compared to others.Service was brilliant though

Me and my family went for what we thought would be a lovely meal but the food didn’t even show. We were sat waiting for over an hour and when I eventually asked the staff where our food was I was told that they hadn’t even started cooking it yet because the order wasn’t taken to the kitchen. The staff were rude and not helpful and the manager didn’t have much to say for himself. We wasn’t offered a voucher or anything and all we got was “ sorry about that” and given a refund. Absolutely awful customer service. Will not be returning to this EVER place again. The place was also hectic with not enough staff, they didn’t even have enough glasses to give a group of lads a beer. Just ridiculous.

Excellent. Lovely room on ground floor. Really comfy bed and nice easy to work shower. Very helpful staff on reception. Only slight downer was that you had to go out of doors to get to the Brewer's Fayre for food.

Waited ages for our food even though it wasnt that busy. Food was poor. Cold chips, quite dry. Men wondering around and sitting out the back swigging from cans of lager. Really gone down hill. Sad really as it used to be great years ago.

Room was ok, bath had hairs in it.Food was diabolical, waited 2 hours for the main meal, 45 just to get a drink, shocking service, full English breakfast arrived cold and the eggs wernt even cooked.Wouldn't recommend

Why I am leaving such a poor star rating is because, like most Premier Inn, they offer the benefits of eating local. The Burleydam Brewers Fair. So I took up the deal to have evening meal with them.Both times the service was bad, the food was cold.Now, you may point out that Premier Inn do not run the pub, and you're right, however they do have a good contribution to the customers eating there.So if anyone from Premier Inn reads this, the restaurant is letting you down and giving this otherwise good hotel a bad reputation.

One of the best Premier Inn locations I've stayed at (stayed at a fair few). Lovely rooms, quiet and very very clean. Anne on reception is absolutely lovely, even remembered my other halves name after hours. An absolute asset to Premier Inn

The rooms were incredibly dated, dirty and worn.Grout and silicone missing on the bath. The desk in the room was actually burned and melted (room 303!). The bed sheets had a hole on the sheets. Paint was flaking and dirty in the rooms.Like I say, very very tired room.The smell of cigarette smoke was absolutely overwhelming in the bedroom, wafting up from downstairs. Lots of smokers all around the hotel smoking right outside bedroom windows. When will hotels learn not to have a non smoking policy on their land!Good location and central (10 mins away from most places), and nice garden centre next door to wander around for an hour.The Brewers Fayre next door was nice and friendly when you eventually caught a staff member, as they were incredibly understaffed. And the restaurant itself was absolutely red hot with no breeze or air con or anything.Will definitely try a different hotel next time. As very disappointing and an expensive stay for a Premier Inn with all these faults (£240 for 2 nights)...

Room nice and clean. Very comfy bed. Heating/air conditioning not working. Very kind member of staff brought us a fan. Didn't make much difference to be honest but she did try. Free WiFi is just a joke. Worked for about 5mins. Member of staff gave us a code for the ultra WiFi which you normally pay for, well it still didn't work. Not really very good these days to have no WiFi. They really need to fix it.