Asda Benwell Mill Lane Supermarket

Avoid using the cash machine outside, took me 4 months before I got a refund back as the cash didn’t come out, also informed staff about the issue who didn’t seem bothered as they “have nothing to do with it”. And the staff inside the Asda never seem helpful at all when I used to shop there. Always seems so busy and rammed full of rude people!

Love Asda, staff need to be bit more friendly and customers needs to be lot more understanding and caring towards the items inside . If u dont want an item just return it to its right place not just dump it where ever you happen to have a brain wave that u no longer require that item. Seen frozen and other fridge items dumpped by the Customers inside the store in different areas.*Plus staff is there to help and guide you towards the shopping not to provide free entertainment *

Extremely rude, unwelcoming and angry staff. I asked a member of staff for the directions to Oil and he screamed at me in a not very understandable accent “Big or small”, I hadn’t understood him, so I politely asked him to repeat what he said, and he started swearing at me and calling me names….. I then understood what he asked and said “Big size” and he proceeded to walk away very angry and whispering something under his voice. I am far from pleased, and would even like to take this out with the manager. It’s one thing to not like your job, but swearing at customers, and making them feel unsafe is not justifiable in any professional world.

Halal products are sold here, marinated chicken, sliced meat, sausage, nuggets and chicken strips. A gluten free product shelf is there too. Lidl will sell cheaper but that's the reachable one from my house without taking the bus so can't complain

It's a good asda it's my local they don't have as much as the bigger stores but the service is good staff are helpful and you can properly gett most off what you need they have cash point out side to

Staff are very rude and inpatient.Especially tonight. 02/12/2023 night staff around 8.30A girl with red t-shirt was extremely impolite and had an attitude to mountains.I felt them to be racist towards me and treating brown tone differently to theirs.Do you even think its fair ! Its a customer service issue. Can you attempt to train your staff well.And please include inclusion and respect in the e-learning.The red t-shirt girl with a gold hair band was so very rude and used words stating we are not stupid.Can you please teach them to behave next time.

The experience at Asda today was disappointing. At first, we understood why they declined to sell alcohol as not everyone in our group had their ID. However, when two of us returned later with valid IDs, they still refused the sale. It's perplexing; it seems they expect everyone in our group to be present with IDs every time we want to buy alcohol which means if I have to buy one I have to bring all my friends along with their IDs. This happened today 6-12-2023,6.00 - 7.00 pm. The staff was wearing red shirt and was very rude to us. We are all 30 + and they didn't even allow us to buy one bottle. Even the manager upheld this policy. I had hoped for more sensible and customer-friendly behavior from them. It's essential to keep things simple and provide better customer service in the future.

Horrible service, I was waiting for 1 whole hour waiting for employees to help with the store login Id and I was turned away 4 times and ignored, I left everything where it was and left. Absolutely appalling staff should be shut down for multiple reasons this being one of many, one of the worst things there are the staff just freely swearing about like it’s there own house! There were boxes on the floor nothing was in order. Never returning and you reading this shouldn’t either.

A shopping mall with lots of great stuffs at good prices

I have recently being visiting this particular Asda due to Ramadan, the variety is amazing and the staff are very friendly and helpful, especially Thomas who has gone out his way to locate a certain drink. (Rubicon) Thank you so much.