Wilsons Blinds

Awful customer service. I bought blinds from them few years ago and need replacement parts, I was refused them as the order was placed more than 5 years ago and they can't locate it, even tho they still selling exactly the same blinds!Terrible!

Purchased the blinds for my son's house.... they came promptly and well packaged...there were a couple of ends missing from the wands but I got in touch with customer service and they sent them out straight away ...no problem. They look really nice and he is very pleased with them.

Extremely disappointed with not only the poor quality of the blind but also the customer service.Our blind arrived with a stitching line across the middle of it (see in image attached) and generally extremely cheap feeling material.When I complained they insisted that all blinds required this stitching line across the middle of it and all companies did this (100% not true). They then had the cheek to suggest that I just don't roll the blind fully down!They refused to accept a return and refund me and couldn't offer me a better quality blind as all of their blinds are this terrible.The only positives is that the got the measurements correct and the pully to open and close works well but I definitely do not recommend using this company, they weren't even the cheapest I found!

I’ve ordered a few blinds through Wilsons Blinds over the years. Quality was good and I was happy. The latest order though came and was the right width but was 50cm longer than I’d ordered, which was 40% longer than I’d ordered. This means the blinds are much heavier than they need to be and the mechanism struggles to pull the blinds back up.I thought fair enough, a mistake has been made so I called up and the customer service agent was very apologetic and said just email a picture to their email address and they’ll sort it out no problem.Unfortunately after doing that I was told that this was exactly how it should be manufactured and that this is not their problem. The problem is that I’ve ordered blinds from them before and I’ve never ever had this issue before, always made to my exact measurements. Also the terms and conditions clearly state that they are allowed a 5mm tolerance but obviously 50cm is a bit more than that.Funnily enough the person refusing to refund or replace my blind says that because my blinds are made “to my exact measurements” they cannot be refunded. Weird he didn’t notice the irony that these blinds weren’t in fact made to my exact measurements.I even paid extra for them to resize it if I made a mistake with my measurements but they don’t seem interested in solving the mistake if it’s their own! Weird experience, excuse after excuse from their customer service advisors.Edit update:As expected the mechanism isn’t doing well and the blinds are fraying on the sides. Really bad quality, not just due to overloading them with unnecessary fabric. Avoid!

Used Wilson Blinds in the past and were very good.... NOT ANY LONGER...Took my order by phone. Was told on the phone 7 to 10 working days. Then I received a confirmation email the next day showing a delivery date nearer 15 working day...Gave them the benefit of doubt butthen on day of delivery was sent a new email giving a new estimated delivery date nearly 4 weeks away.And this email only stated Estimated Date".Joke... don't take people's money when you know you can't fulfill the order and then even worse mislead them with dates you know you can't meet"

We purchased Lush Maya kitchen blind that we have also seen else were but Wilson Blinds were a lot cheaper and we ave used Wilson Blinds before. The blind was delivered on time easy to put up as they provide information to help you, fits perfectly. Would recommend this company 100%. Thank you Wilson Blinds once again.

Was really struggling to find the size of blinds I needed (white, wooden, Venetian blinds). Was delighted to discover Wilsons Blinds, great measurement choices and really fast service, ordered Wednesday and were delivered two days early the following Tuesday. Blinds look amazing. Expectations exceeded and great value too! 100% recommend!

Shocking quality of product, venetian blind sagged under it's own weight. Do not buy 'Sunwood', it's not wood, it's not any good.When I complained they sent a replacement which was just as saggy, the product is defective but despite sending several photos they claimed that because the blind doesn't let through too much light it is ok, but it looks AWFUL.If you need roller binds you can get better quality from John Lewis that are cheaper and easy to cut to size.Edit (15/12/2018): and now after less than 1 year intermittent use the cord has shredded, JUNK

Blinds are made by 3rd party Sunwood blinds. Wilson's colours do not accurately reflect the product colour which arrived. I am trying to deal with my consumer rights to reject the goods as faulty or not matching description. I bought slate grey" as described on Wilsons website and received "orion grain" as described on Sunwood website. I wanted a dark shade or grey.the images on Wilson's blinds have been edited to look more appealing and differ from the manufacturer's own images. Faux wood is nothing like real wood. It's light and looks plastic. Screenshots below from both websites"

I ordered 8 blinds, all different sizes, and all made to measure. I was expecting to wait the full 7 days that I was quoted for delivery, but they arrived in 5. They were so easy to fit. They were such good value for money, I was astounded. Especially, compared to the price of blinds on other websites. We will definitely be buying more, we have very strange sized windows :)