Sheldon Dental Centre

After attending an appointment with Sheldon dental center this morning I wasn't aware of the difficulties the practice is currently experiencing however the receptionist and I engaged in a short conversation about how to resolve the current situation which became apparent and since I've been a patient with this practice for some years I'm sure the operations of the practice will improve and get back into the efficient and orderly way it provides its services hopefully sooner rather than later regards Mr Dukilyn Lewis

All the staff courteous and helpful. I was dealt with promptly and efficiently. I was impressed by how the reception staff dealt with a very abusive patient - well done.

Extremely disappointed with the service provided with new (private) patients. I was recommended to come to this practise, however due to unforeseen reasons I had to cancel my appointments. Deposit charges were taken and I cancelled 3 weeks ahead of time. I have been awaiting my refund of £100 for 4 weeks now. Service and communication here is appalling with the manager who still hasn’t returned the refund.

Fantastic experience with this surgery all round; Dr.Ravi Padda did an amazing job, my teeth have never looked so good, as well as all his dental nurses made me feel very at ease during the whole process, also a big thanks to Chrissy for helping me look at all my options & finding what suited me best. Can't say thank you enough, the whole experience has changed my life

Very friendly staff. Relaxed environment. Dentist was very understanding to how I felt and made me at ease. Thank you

Good, prompt service. I went in to have to a tooth repaired and the dentist did a check up as well, saving me time later.

Receptionist was pleasant and welcoming. The dental procedure itself was very good and I was made to feel relaxed throughout.

Currently dealing with bad toothache and nerve pain. I initially received an emergency appointment on monday and prescribed antibiotics. The dentist advised he would get me in on the Saturday for extraction, first he would check with the boss!!. I received no update throughout the week despite a chase up call the Wednesday and again today Friday morning. I chased again this afternoon due to the surgery due to close, only to be told by the receptionist that there are no appointments for Saturday. She then advised it would be the following Saturday, then back tracked on that saying they couldn't do this either. They offered 30th September. As my tooth is damaged to the point of suffering nerve pain this was incredibly frustrating, there is an attitude of not caring, nothing they can do. At 17.40pm on Friday evening it leaves me no options to try and seek an alternative dentist to help. I understand the bad rep dentists have in this industry today, very little patient care, all about the money and whether it suits them.

Excellent communication from this surgery,very regular reminders of appointments, text and email.Only a check up this time so no information l can give about any dental procedures but good verbal tips about dental care, hygiene and brushing by the practitioner.

So the dentist and hygienist that I used to see- neither are working there anymore! I used to travel across Birmingham to see them.I decided to go ahead and continue using the new hygienist. I made an appointment that got rearranged twice. On the second time they informed that she was never working on that day. I had booked a morning off work to attend. They said there were no more appointments for over a month but I could call every morning to see if there were any cancellations. I told them that I wanted a refund and they said I’d have to fill in a form and wait TWO weeks. I cannot believe it would take two weeks for a refund. They took my money in seconds and don’t want to give it back. But reading other reviews- I’m not the only one.