Terrier Tools Ltd (Wrexham Power Tool Services)

A good all round service, friendly staff and quality stuff on show

I purchased a part for my grass strimmer a motor for a Mikita it did last 3/months they do not reply to my email. Will not purchase from them again.

Ordered direct from website for my mother. Lawnmower showing in stock. Terrier took my money and then cancelled my order without telling me. I now have to hope they refunded me and find a reputable company that has the stock they say they do. Avoid.

Great company to do business with

Incredible customer service....at a keen price. Nothing was too much trouble. Will be back when I require tools of any description...just a shame that Terrier Tools do not supply mobile phones/cars/legal & accountancy services etc. as the world would be a better place.

Good deals, excellent customer service, highly recommended

Went there looking for a plane, had great advice and service far better than going to Screwfix and Toolstation and much better prices

My experience with this company is very bad. Perhaps if you go to the shop you will get top service. But if you order online you might not be that lucky...I had ordered circular saw 240v and when parcel arrived comes out by mistake they have sent me 110v. Its not what I ordered and not what I paid for so I have opened request to return wrong item. Also I have send them a message to say I would like to get this unit collected from my house and correct item provided. My message was ignored but the prepaid label was provided for return. I would like to give them a second chance to correct that mistake but unfortunately they did not take that chance. I went to the post office to return incorrect item but there I have found out that the prepaid label covers small parcels only up to 2KG and my parcel was bulky and 8 KG. So post office refused to accept it. I had to pay 14£ for return postage as another mistake from the seller. When parcel finally returned to the seller I was hoping that at least refund will be processed smoothly but again I was wrong. I had to get customer support involved to get my refund. Some many mistakes in one simple order and no one willing to sort customer out. I will never use this company again.

Brilliant service. Spoke to Steve and he managed to price match a Festool domino with a price I found online. He also told me about a £100 cashback offer as well as registering the warranty.