Lilleybrook Care Home

I would like to make an honest reveiw and say everything is perfect, but I feel with cost cutting and lack of staff things could be improved. I often have to wait at the front door for 10 minutes because no one is on reception. On many visits there have been no towels or toilet paper in the bathroom. These things need to be sorted.

This care home does seem to have gone downhill this year. Lacking good management. After several complaints from others they were reinspected by the cqc in Jan and are now rated as 'needing improvement' and I have to agree. While you get a few regular staff who do seem to personally care, a lot of staff are agency staff, so there is little consistency for my father. I often find him with a wet pad/wet sheets and he rarely looks well kept in his appearance. Having to stand outside his door while they change him, hearing him shout out in pain, was disturbing to say the least. There seems to be little in the way of stimulation/interaction on the nursing ward. There seemed to be little on the residential side too. No rehab seems to have been given to my father since he returned from hospital for a broken hip in April (which occurred at the home in mysterious circumstances that nobody seems to be able to explain).We are now looking to move my father to another home. I hope that they can get a decent new manager on board and sort the place out because I currently wouldn't recommend it, at all.

The staff team are fantastic!

Good pleasant professional staff

This care home feels like home, the staff were so caring and compassionate to my Nan, I hope I will be looked after as well when I'm old! Thanks Paulina and team.

Nursing home excellent !!

Love this place!!!

My grandmother is there and the staff are so caring thankyou so much