Asda Wrexham Superstore
362 Reviews
$$$$$$
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
- MondayOpen 24 hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
About the Business
Asda Wrexham Superstore Wrexham: in Wrexham, | Visit your local Asda Wrexham Superstore at Holt Road Wrexham,
Contacts
Call Us
+441978367200
Holt Rd, Wrexham LL13 8HL
Hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
- MondayOpen 24 hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- In-store pick-up
- In-store shopping
- Same-day delivery
- Wheelchair-accessible entrance
- Wheelchair-accessible lift
- Wheelchair-accessible car park
- No-contact delivery
- Batteries
- Glass bottles
- Metal cans
- Clothing
- Plastic bottles
- Plastic bags
Recommended Reviews
Claire Cartwright
12.03.2024
Asda Wrexham Superstore
You want us to go through those till where we do it ourselves but....... Have a flashing red light (due to VEG" problem twice) and 6 staff members just standing talking together not looking
Kath Mccann
28.02.2024
Asda Wrexham Superstore
Shopped there this morning only 2 manned checkouts open at least 14 in each line at 11am, not enough staff, everyone was unhappy & dissatisfied, older people do not want to self check a full trolley. I asked to speak to a Manger was told he was not in his day off, there should have offered to get a assistant manager. We queued for 30 minutes, much quicker in Aldi & Lidl.Asda will be losing regular customers like us.
Welsh Dragon
26.02.2024
Asda Wrexham Superstore
Shop at this asda a lot, however today I was completely appalled by a lady working on the trolley self checkouts. A quite young lad was working on the basket self checkouts, he was lovely and upbeat, and clearly new. He poped over to the trolley self checkout as it seemed to me that he thought they needed assistance and the younger blonde woman working at 6:05pm 03/11/2023, shouted at the lad (in front of customers) just for trying to help, instead of correcting him for doing something wrong (from my understanding they didn’t need him and it was a mix up) she shouted at him, for something that small. I know I don’t know what had happened that day at all but by her mannerism it seems a common event. Honestly I have worked in retail and I’ve been the new person, and getting shouted at for trying to help IN FRONT of customers is a absolute joke.
Rakaya Barre
19.02.2024
Asda Wrexham Superstore
Store is very dirty. Floors are dirty, glass doors in fridge section are covered in smears and finger prints. I dropped an item down the side of the self checkout and was horrified at how dirty the floor was, dust, hair, spilled food and bits. Needs a very deep clean.
Rob Francis
16.02.2024
Asda Wrexham Superstore
Did a small food shop earlier. Barely any staff around. Had to ask a lady on Customer Services. And what staff member I did see didn’t look very happy probably because of being short staffed To point me in the right direction.for an item. When I got the tills. Only few tills open and the rest were Self Scans. Shop could be a little bit tidier at 9am. Shame really as no doubt 2 years ago Food shops were crying out for Staff.
Steven Perkins
27.01.2024
Asda Wrexham Superstore
Shocking customer service , tills rarely work , staff stood around talking , store dirty in places and to top it off you can’t get a carrier bag as the staff have to give them out because the manager told them so , no wonder Tesco is busy as the staff are happy and helpful and plenty of bags . Asda used to be good, sadly no more
Sharon247
20.01.2024
Asda Wrexham Superstore
I shopped at the Wrexham store on 1st Nov 2023 and at 7pm there were NO manned checkouts open and customers were told they would not be opening one, so everyone (regardless of their trolley size) had to use the self checkout. I had a large trolley and £140+ worth of shopping so it was most stressful. There were also elderly customers who were struggling but getting no help at all from staff. To add to this, the person overseeing it all was very abrupt, and rather rude - it was clear that customer service was definitely not her strong point. I had started shopping regularly at Asda after going elsewhere for years, but I’ve not been since and don’t want to shop there again if this is what I can expect. I see there are similar reviews here about poor customer service and replies from Asda to say it will be looked into, but it’s obviously getting worse, so clearly it isn’t being looked into at all.
Jera mease
27.12.2023
Asda Wrexham Superstore
There isn't an option for 0 stars or i would have opted for that, got refused an alcoholic can by a jobsworth little hitler type ,because i asked my son to go and grab one when i was at the checkout as i had picked up 7 and the deal was 4 cans for price of 3 and i was one short ,security and manager called ,i was informed because my son had touched the alcoholic beverage id be unable to make the purchase ,i said id get my own cans and take the one my son brought back to shelf ,i was told i couldnt do that either !! Lack of common sense being shown,ludicrous staff member causing chaos at the tills, i will never shop here ever again and after sharing my experience with friends and family ,at least 7 families are boycotting this store due to inept and power mad staff ,i have innformed colleagues and 5 more said they will boycott in solidarity, as i tell this story to whoever will listen ,i imagine this will increase ,so to sum up ,they have cost themselves thousands of pounds a year due to an idiot staff member ,who thinks shes queen of the till ,more like over the hill !! Wokeness in its epitome!!
Paul Findley
23.12.2023
Asda Wrexham Superstore
The fuel pumps say they can provide you with a VAT receipt, this doesn't happen so during opening hours of the kiosk you have to go and ask for a receipt. On doing so it is not a vat receipt it is a store journal extract". The fuel kiosk then sends you to the store to get a form to complete to send to ASADA to obtain a vat receipt. the store then tells you the form had been changed and gives you a slip of paper telling you how to obtain a receipt from ASDA. You follow the instructions and get a reply from ASDA telling you that you can only get a fuel VAT receipt from the store! You go back to the store and get a poorly trained staff member who is adept at speaking over people and telling you that you can use the 'Store Journal Extract" as a VAT reciept. Then when you point out this is not correct as no VAT number is shown on the printout she tells you they can do no more
Mark Edwards
20.12.2023
Asda Wrexham Superstore
My visit today was shocking. Other reviews of this store seem to be all the same. Poor customer service from all staff, nobody seems to want to help you when technical faults happen with the self-service check out, even the senior members of staff aren't interested (as has been clearly noted by other customers who've left reviews) The only apparent way to solve this problem is to hit ASDA where it hurts and as a result I'll be moving all my shopping and fuel purchases to a company that values and has some respect for its customers.
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Map
Holt Rd, Wrexham LL13 8HL
Asda Wrexham Superstore