My Law Matters

My Law Matters recently handled my sale/purchase and I would certainly use again. They are easy to contact and provided a great service

Utter shambles from start to finish My Law Matters , delay after delay , do not listen to anything on the website it’s rubbishSlow at responding to phone calls always in a meeting !!! Do yourself a favour stay well alone of this FIRM , shocking service

Good customer service. Special thanks for Archana and her team!!

Great people!! Great company !! Extremely pleased with the experience

Where do I begin our experience with this arrogant buisness. Let me see oh yes if anyone thinking of employing the services offered on this companies website then spend your money more wisely. Never ever have I dealt with a company whose employees are blatantly ignorant, untrained in customer service, being quite happy in letting its clients do the work that the company are hired for. There maybe a method in their thinking that if they do not answer your calls do not respond to your emails that you will give up and go away. From top to bottom of this firm its thoughts are to be patronising/condescending to its clients and yes My law matters i do understand those 2 words... So please potential clients of this awful company read all the reviews and if after you do this you need more convincing then by all means hire them at your peril. Absolutely terrible company and work force.

Quick and professional service , definitely recommend.

Why have I got to give it 1 star. It deserves 0. Awful!! I wish I read the previous reviews as they are completely true!! We began our process in February and we are still yet to complete. It’s nearly July. There is no chain at all. Ranjit our solicitor is never available to speak too and we have been delayed and patronised during this process. “It just takes time, unfortunately this process has not caught up with the modern day”.After months of waiting my partner decided to call daily to chase up progress, this made them progress a little quicker however, only conversation with assistant and still extremely slow.Additionally I asked for fees that I will have to pay. They could not give me an amount only providing approximate fee for solicitor and mentioned other fees which a price could not be provided. This seemed extremely odd to me?This is just a brief overview of the poor service that we have experienced from this company and is a shame I know I still have to pay the fees just to get it over and done with.Appalling from the start.

The way that this solicitor has dealt with registering a property with the Land Registry has been one delay after another. One delay of several months caused by not being able to trace the payment I made despite repeated calls, they never seem proactive and often have long waits (25 mins and longer) for them to answer the phone when no response to emails. Progress only when I contact the Land Registry myself and even then they don’t respond for 18 days to the Land Registry request for further information/questions.

Have recently given me great service on several transactions. Many members of the team I spoke with were helpful and friendly.

The incompetence of this firm allowed their client’s mortgage offer to expire 2 weeks prior to the agreed completion date. This resulted in the chain breaking down costing myself, removal fees, admin fees, the stress of having to move everything back to my house at time when mortgages have become difficult. So this firm has cost their client, their client’s seller and myself money due to simply not realising the expiration date of the mortgage. I was originally inundated with viewings and offers - now not a single viewing in 3 weeks due to their incompetence. Thanks SM, you may have cost me a lot more than just the sale of my house. Honesty, a basic requirement is knowing your clients mortgage offer dates. Having so much notice to not realise your working to a completion date after the mortgage offer expires. Date of experience 30/09/22