The Little Ones

Appalling aftersales service. I placed an order 14 days ago. The website states delivery within 48 hours, so I believed item would arrive before my grandchild made an appearance. How wrong was I? I have received 1 response from my 1st email 9 days ago telling me my order would be dispatched that weekend! I've since sent 4 more emails, had no response. Received a dispatch email on Wednesday last week, no tracking details, waited another 3 days giving 48hours for delivery again. Sent another email asking for an update and tracking details and yet again no response. I've tried calling 3 times no reply, I will give it until tomorrow before I claim a charge back as I don't believe I will receive it! Absolutely disgusting customer service.

Ordered a portable crib last week and it came 2 days after.I was a bit worried about the delivery at first but I was reassured by customer services. Very happy with the service. Got replies straight away.The product came in a nice branded package and smelled great. It’s really soft and i would defo recommend this to other customers!

Gift not received, Taken money, won’t respond to emails. Can’t reach on telephone number or chat line.

Do not buy from this company they do not answer emails and they do not refund takes weeks to get replies and item a teddy sofa chair for a child come from china

I ordered a sleeping bag which according to the tracking was never received by the Post Office. Telephone number doesn’t work. Emails take nearly a week to answer. I was promised a refund, Sophie said it would take a couple of days, 8 days later I’m still waiting. AVOID

I ordered a bunny sleeping bag for my cousin, it was gift wrapped beautifully and came right on time for his birthday. I then ordered an elephant a few weeks later and it was lush, so soft my baby sister loves it.Great company, great products!

Ordered on 09/12/20. Received one email to say it had been delayed on the 13th. I’ve since emailed numerous times- no response. I’ve tried to contact via social media- no response. Going to need to contact my bank for a refund as have a feeling it will never arrive. My baby is a week old and we’re still without! Disappointing customer service.

Excellent products, arrived quick. The quality of products had stood out the most, especially their design and durability. Communication was spot, I do recommend this business to Parents. Instead of shopping mainstream, shop here instead - Support your locals!!! . You will not be disappointed, Im personally impressed and will definitely order from them again.

Made order on 27/12/2020, received an email to say it would be delayed due to covid (understandable) but no revised date. Also paid for 48hour delivery, was not reimbursed for this. Received item 14/01/2021, which is 2 and a half weeks later.Contact via email has been good. Every response has been quick.Enquired about returning the item as I feel it is not as described (not very warm, thin, can see through the purple crochet so not as per the photos) to be told that I will have to cover the cost of returning the item as per their T&Cs.Overall not a fantastic experience. Do not recommend and will not be using again.

Purchased, a purple sleep bag type thing for upcoming new arrival. It arrived very quickly. The actual sleep bag is stunning and cozy! I wish they did it in adult sizes! Fantastic and will be purchasing another one!! Thank you The Little Ones <3 xx