Clayton Hotel Birmingham

Great welcome and service. Comfortable room, bed and bathroom facilities.Lovely dinner in the restaurant and the complimentary welcome drinks were a lovely touch. Definitely recommend and stay again. Good location to Bullring and shopping.

Stayed here for 3 nights break to Birmingham. The rooms were clean and spacious. Some staff were helpful and friendly but it was long waits in the bar and sometimes no staff around to serve at the bar. Lots of glasses left on tables not being cleared. The breakfast was brilliant choices for vegans and hot food available. One day we didn’t have room service and was left without toilet rolls and coffee but we reported it to reception and was resolved.

I booked a deluxe room. Good location and good selection of breakfast but a few things that made my stay frustrating:- The bed was too soft and lumpy. The mattress likely needs replacing.- I used the gym which unfortunately had very limited outdated equipment and was very small.- Whilst breakfast options are good, I attended at 06:45 and breakfast was cold.- Both coffee machines were broken so unable to have coffee with my breakfast.- Got charged £3.60 for a 330ml diet coke at bar. They told me a pint of coke was double so £7.20. That's ludicrous.Overall, this felt more like a budget hotel.

The staff at the front desk are attentive and helpful. However, the cleanliness of our room left a lot to be desired. There was a dried red-brown substance on the duvet cover and some other debris and hair. It didn’t look like a stain, but rather that the duvet cover had not been laundered. Once we pointed out the issue, the staff were apologetic and quickly had housekeeping replace the linens. Additionally, when we arrived there was a large potato chip on the carpet leading me to assume the room had not been vacuumed adequately between guests. Finally, the hotel’s website advertises “All of our rooms have pretty much everything you will need for your stay – complimentary toiletries… if there is anything you cannot find, please ring Reception and we will be more than happy to help.” The only toiletries available in the room are liquid hand soap and a dual hair/body wash. I inquired about additional toiletries, but nothing else is provided. I assumed (at a bare minimum) hair conditioner and body lotion were standard at a 4 star hotel. Instead, I had to run out to a nearby store and buy toiletries before showering.

Spent 4 days here last month. Really great breakfast and good service. Wonderful, helpful and amazing staff. Had afternoon tea with my cousins and Aunties, that was absolutely brilliant! The care of the staff was exceptional. The decor is nice and the location of the hotel, so close to the city centre is brilliant. Sadly, the cleaning of the rooms in this hotel is not up to scratch. We had to get a new room because of the poor state of the bathroom. Hopefully the mgt here finds a way to have the agency staff doing the cleaning to do a better job. Thanks to all the amazing staff working here who were so helpful and kind.

Perfect location if you have meetings at Millennium Point. Really nice hotel, rooms were well appointed and quiet - downside was no Earl Grey tea. Security was on point as you needed your room key to get in the lift lobby on all floors. Breakfast was nice, good variety, all self service - upside was you could make a pot of tea! So much nicer if you like a couple of cups first thing.

Not bad but wouldn’t stay again. Nothing special just your bog standard city centre hotel. Lunch pretty standard, left feeling hungry as not much choice on buffet lunch. Ok for work I suppose but please don’t book for romantic break as feel you’ll be disappointed

Great hotel. I was originally booked into another hotel and had to change and ended up here and so glad I did as I ended up much happier than my friends at another hotel and I wasn’t paying much more so this was much better value.Hotel is very central and great quality. Lovely rooms and foyer. Staff are efficient and helpful. I needed a mini fridge for some medicine and they immediately obliged. Hotel feels safe if you’re a woman staying alone with security passes needed for the lifts and corridors which was much appreciated.Gym was clean, plenty of towels and water. However the cardio equipment, especially the bike, were bit tired and need of update to match the quality of the hotel.Short walk to the railway, restaurants and shops.Would definitely stay again.

The hotel was lovely. Central, clean, food great quality and lots of choice for breakfast. We picked it as there was parking close by as detailed on the website and it can be difficult to find parking in a City Centre for a hotel stay.Unfortunately the parking at Moor Street cost us nearly £50, which is more than the advertised £14 on the website. I did reach out to the hotel just after we checked out asking for help to rectify this, but had no response.

Me and my wife stayed here at the weekend for a night, and we both loved it. The reception staff were friendly and gave us some great locations to go out that night. The room was lovely. The bed was very comfortable, and the bathroom was fairly luxurious. The location was great for our needs.The next morning, the breakfast was excellent with lots of choices.I would highly recommend this hotel.