Wickes South Shields

I'd like to say what absolutely appalling customer service I received tonight from staff member Dawn. On arrival I shared I had purchased a pipe, without asking what my question or dialema was she instantly told me she couldn't help me, I asked if she knew who could? She said no, I comment that this was not good customer service, she replied that she was not a plumber so didnt know. I found this shocking as she had no clue why I was returning to the store and what my question was! She then asked well what do you want" I chose to walk away as she clearly was putting up an argument as to the multiple reasons why she would not help me. She then followed me to the plumbing area and shouted a staff member if they knew anything about plumbing...I corrected her and asked if she could find out if anyone knew about materials in which the store she worked at sold. Purely rude and unhelpful with a bad attitude

Travelled 38 miles for a door which their website said they had. Got there and they didn't have it although it was still listed as being in stock. It's such a simple thing to scan bar codes to keep stock records up to date. Total waste of time

Same paint, same colour, same number, same shop and yet different shades ?!!! Walls ruined because now I have to stand and re-paint the fulll wall again because of this. Absolutely ridiculous wouldn’t recommend if you want to touch up your walls and getting a new tub to do it exactly the same apparently..

Everything you need always good to go

I rang Wickes at 7.45am for a stock check on some sleepers, I was informed they had 82, on arrival we couldn't find them and asked a lady behind the till for help. She eventually found them and we bought what was on the shop floor. We then asked to purchase another 14, the lovely lady asked a male college, he then went to find the fork lift driver. A new pallet was brought into the store and we completed our £400 purchase. I'd like to say a great big thank you to all the staff that made our shopping experience pleasurable today. You are all a credit to the company. We will definitely be back.

The staff here today, especially the ladies at check out and the young man who also helped, were so helpful, I can't praise them enough. These three employees are a credit to the store. They went above and beyond to help me out. I'm so grateful.

Click and collect was a bit of a shambles, involved joining the regular checkout queue and then took 10 minutes to find my order. Would have been quicker and spent far less time in the store holding up other customers behind me if I'd just gone gone in and shopped as normal.

Just returned wickes two half litre pure brilliant gloss which turned out to be a yellowish colour. Attitude of lady on customer service not good at all. Thought she was sucking a lemon by the sour look on her face