Pixie Dust Home Services LTD

Marie came to me today for the first visit would highly recommend . Friendly hard working and reasonable . Thank you marie

Marie is very professional and does a great standard of clean. She also goes above and beyond in other aspects. I always tried to have a day when my two tots were not around, however lockdown has made that hard, and a clean needed even more. She easily works around my home situation effortlessly which is a huge reliefI'd happily recommend Pixiedust as a cleaning company.

Did an amazing job on deep cleans in between tenants . Highly recommend

Unfortunately we have had a bad experience with this company. Different cleaners, always an issue eg having to leave during a clean, being on the phone during a clean, changing time slots etc. Left in a hurry to help an employee which we understood but did not complete both 2 hour cleans to a high standard when she returned. When contacted about the standard of the job with the intention of fixing the issues (Marie previously sent someone to fix an outstanding clean one staff member failed to complete) Marie became very defensive and insinuated we were trying to get our homes cleaned for free. Clearly deviated from the updated Terms & Conditions - in particular the Satisfaction Guarantee. Stopped responding to messages and would not answer my calls to try and resolve the issue. I am sorry to leave this review but to not complete the full job or not offer a refund of at least £20 to cover the outstanding work in both homes & to criticize our character, I have no choice but to advise others. This could have been easily resolved however the company chose to be unprofessional instead. Very disappointing.