Royal Dry Cleaners

Brilliant service

In COVID times, Royal Dry Cleaners only accept cash not contactless and were not prepared to share details for a bank transfer. I needed to do a round trip of 50 miles to get cash. Then a man overhearing my attempt to get cash on Apple Pay in the Herne Bay Coop, gave me £31 cash. Unbelievable kindness and trust. He wouldn’t accept goods or a bank transfer either. Thank you bearded stranger. Bless your kindness. Royal Dry Cleaners £31 for 1 suit and 5 shirts is nearly double the price I pay in London.

Lovely clean curtains

I would not go anywhere else but the Royal Dry Cleaners. Lovely lady to serve you, always cheerful and prices are reasonable. Most important of all the cleaning is excellent and you can get expert repairs done there.

AVOID. I took a barely worn, expensive coat here to be dry cleaned. Upon collection I noticed that there were several white patches where the colour of the fabric had been taken out and the (once black) zips were now half silver. I pointed these out and the owner argued with me, telling me that once she puts the item in the cleaning machine, she has no control over what happens in there - completely ignorant to the idea that any item left with her is her responsibility. She then asked me if I knew how expensive it is to run her machine?? Irrelevant??She told me that she’s been doing this 35 years and I’m the first customer to complain (unlikely). I explained that the coat was barely worn when I dropped it off, to which she told me that she doubts that because I had dropped it off in that state. She still asked me to pay the £15 despite ruining a very expensive coat. Which I did because I’m not going to argue with an elderly lady all afternoon.Awful cleaning service but even worse customer service! Still can’t believe it!!

This family run business not only provides an excellent service but also delivers excellent customer care. They are very friendly. Highly recommended.

Love the couple who own & run this service, always helpful, they have done several alterations for me too, very professional, whether it’s a riding jacket, or an evening dress, the service is wonderful, and they don’t overcharge either, they also dry clean duvets and bed spreads, makes so much easier

I have had good work done here - and at a reasonable price.From my experience, I would recommend them.