DHL Parcel UK Depot

Staff were great at the depot, but disappointed I had to travel from the Forest of Dean to collect parcels as they kept stating they would deliver the following working day.... no point having a delivery service that does not deliver parcels

Really great experience. Just wanted to leave a review because I had such a good experience with picking up my parcel. It was initially delayed on delivery, which meant I couldn't pick it up before I left the county, so I made my way down to this depot in Bristol and they had the parcel! Honestly a life saver!! I saw someone here leave a eerily similar review to what I experienced, so it's not just a one off! Really impressed!!!!! Thank you again!!!!

I tried to collect my parcel from DHL at Saturday (50 miles In both directions) . They couldn't find my parcel and promised to delivery it Monday. But it didn't happen. The last time I expected a delivery with them it took them 3 days and 10 phone calls with customer service. Every time problems with DHL. I thought Evri and DPD are the worst, but compared to DHL are professionals.

Absolutely terrible service. I’ve been waiting a week so far for the next day delivery I paid for. Four times they’ve delivered to a pay point that won’t accept it and each time I’ve requested they delivery to my home address and they continue to deliver to the pay point who won’t accept it. It’s complete madness! Still not received it and I’m going out of my mind. Complete lack of care.

Came for an interview... Nobody answered, waited for 30 minutes. Cannot find a phone number anywhere (it's like companies don't want to talk anymore) after 30 mins I left. Thanks for wasting my fuel costs DHL!

Slavery nothing else than slavery and thief'sI was working with them only for a night and when they tell me what hour rate is I disnt came for second day and they decide to disnt pay me for one night iant much as is around 80 pund earn but they dodnt pay me even this. Most weirdest company I ever work and this is first company in UK that they rob money from me

Shocking service, parcel has been out for delivery last 2 days and surprise, it didn't come. Yesterday I rearranged it to be delivered today specifically and it's currently 10.42am, not out for delivery yet, so chances are it's not coming today either. No direct phoneline to the depot so can't speak to anyone. I've been debating on just choosing collect at service point now but can't even collect it until the next following day. Awful.Quick update, as of 3.18pm, the tracking has now updated to We're sorry but the delivery of your consignment has been delayed. Please contact your sender for further information." Is this a joke? They even somehow altered the tracking journey and erased the fact I had requested it to be delivered today. Looks like they've lost the parcel at this point. I can't even request to pick it up anymore and sender is saying give it another day.Please find my parcel and just deliver it: 3151261068050212/09/2022

Had my parcel since 27dec supposed to be delivered on 29th December hasn’t left depot and they keep changing the tracking (I have screen shots) latest lies on tracking was to be delivered today yet again no delivery. Bunch of cowboys avoid at all costs ( they are just a service centre not actually DHL) Makes Hermes look like a professional company

3 times our parcel has been on the van for delivery, but no delivery attempt has been made and its been returned to the depot. Give one star because i cant give less So far waited 4 days for a next day delivery. After 5 days, and the senders involvement we receive an hour time slot, and the parcel arrived with in the time frame.

Sensational customer service from DHL at Severn Beach this evening. I had sent a parcel to a ‘ServicePoint’ so I didn’t miss the delivery as it was urgent. Unfortunately the ServicePoint turned it away as they were full for deliveries!! So I received an email saying that the parcel was delayed. I called DHL customer services. So refreshing to be able to speak to an actual person who was really helpful with potential options but unfortunately it did seem like I wouldn’t be able to pick up the parcel up til 8am the next morning from the DHL depot, but this would have meant us not making our holiday - and disappointing 3 young children! (the parcel was roof bars for the roof box). She said that I should give it a try to pick up tonight before they closed at 8pm.Seeing the other reviews when I looked up where to go I had been a bit worried that this wasn’t going to be as easy as the lady made out… sure enough it wasn’t straight forward at all - but not due to any lack of customer service. In fact from the first lady I saw at the dept to my leaving I was treated with impeccable customer service! She explained that the lady shouldn’t have told me to come tonight as the van that had my delivery wasn’t even back at the depot and can take a while for it to be unloaded etc. I explained my situation and she immediately said ‘I’ll get my supervisor’ came back with Nick P, warehouse supervisor, who straight away was calming and was clearly intent on finding a positive resolution to this. Nick enlisted the help of a second man and within an hour I had my parcel and our holiday was saved. These two men are absolute assets to the company, I am very grateful to their friendly and professional work ethic.