Snow + Rock London - Kensington

I visited the store after running by the window, the day prior and seeing an Ultimate Direction pack in the window. The next day, I made it a point to run by the store again specifically to check out this backpack. Sadly, the only one they carried was an extra small/small. That would’ve been fine without the added commentary from the sales rep regarding how Ultimate Direction only makes vests and packs for those who are “really into mountain running”. I said, “like runners who have run a Rim2Rim2Rim of the GC twice, or those who have several ultras under their belt, many solo 30+ mile mountains runs, or who run a marathon (let’s say last weekend) as a workout.” He said yes. I said, well that would be me. Not sorry I didn’t fit your idea of what a mountain runner looks like. And I own two UD vests already. Cool stuff in the store, not so welcoming employees.

I went into the shop for a browse at general outdoor and rough weather equipment. The shelves were nicely stocked with good quality clothing and equipment. I would have been interested in the boots. But I can't decide which design is going to work better with the cold weather. The sales staff were super friendly and helpful. I am also interested in a waterproof jacket with arm and back ventilation. The salesman in the shop was very helpful and friendly and spent a lot of time with me. He gave me some good ideas which I will probably have to follow up with him.P.S. (The alarm didn't go off in this shop it was another shop.)

We were helped by Casper. If he can’t find you a pair of shoes / boots that fit then nobody can. I wasn’t aware how good at shoe fitting someone could be until today.He was very knowledgeable and I was so impressed that I’ll be recommending this place to others. I never thought I’d recommend a specific shop for finding walking shoes!

I booked an appointment to have some ski boots fitted. Michael was tasked with the job of helping me. He spent the time to understand my skiing style and skiing stance before making some recommendations. Michael was patient able to explain to me why he was advising each particular boot. His knowledge was evident as he was able to answer all my questions, giving me great confidence in his ability.He took the time to help me try on several different boots so I could compare the difference, in total spending about 1.5 hours in the fitting. In the end it was the first pair of boots Michael suggested that were the best fit, which is credit to expertise.Michaels help was first class and really made the experience even better. I would certainly recommend.

I had a fantastic experience with Jade at Snow & Rock. Her expertise in ski boot fitting was evident, and her warm and welcoming approach made the whole process enjoyable. Jade took the time to understand my needs and skill level, ensuring a perfect fit. I left the store with boots that felt like they were made just for me, thanks to her dedication and knowledge. I can't wait to hit the slopes with confidence this season, all thanks to Jade's exceptional service. She's a true gem at Snow & Rock!

Andreas was fabulous.Really spent time to ensure that my boots fitted perfectly.Very knowledgeable and friendly.It was well worth booking the fitting service.Good to know I can go back if I have any problems.

Great experience at the store. Super helpful advice from a number of different staff members, but espiecially boot fitter Iain who took time to get ski boots correct and sorted over a number of days, despite it being exceptionally busy in store. Another staff member ordered a helmet online - it arrived at my home the next day. Really good customer service.

got a pair of ski boots from the Kessington store. Brilliant service, the staff was super knowledgable and helped me find the proper boots and fit. An improvement can be to have more models in store to try. Thanks for a great service guys!

Neo fitted my partner with ski boots. He was so knowledgable and patient. Couldn’t ask for a better fitting experience. 5 stars

Went to Snow and Rock in Kensington for a ski boot fitting appointment. Please note that this store principally stock Alpine Ski boots so go to the Covent Garden one if you are after touring boots / kit; they did call before my appointment to tell me this which was nice.Iain, who conducted the ski boot fitting, was genuine and extremely knowledgable - really impressed and his judgement was deservedly trusted.Note that if you want a ski boot fitting you need to book online and the stock of ski clothing was not as vast as expected, so go after early Oct when the new seasons stuff is out.