Redditch Borough Council

I have had 3 occasions to have to ask the council for help with problems in my home, the latest being yesterday. They have on each occasion been amazing. Had a call back the same day and the problem solved the next day. I would like to say thank you.

Absolutely shocking Council staff and service from all department!!!!

Absolutely shocked, my pipes are leaking when ever i use the tap and monday is the soonest they can do, so i cant use my tap to wash up for 5 days, fuming absolute joke would think that is an emergency since i need to was my pots and pans to eat!

I have been moving around for the past few years. I have also been bidding on one bedroom flats for around 6 years. I am currently coming number 1 on those bids to get declined by the council due to arrears my ex partner accumulated in 2017 while my so called best man was living at the houseBut because my name was not took of the tenancy agreement until 2 months agoI am now liable for half of the arrears.I have tried to contact and offer the whole sum of half of the arrears but they refuse to accept it and allocate me a flat until my ex clears her half which could take months even year's so they are intentionally keeping me homeless through a pandemic knowing that I have to travel around

Since Covid-19 and most of the staff work from home it's impossible to get anywhere from rent balance to house repairs etc it's sole destroying waiting on the phone for hours at times and then getting absolutely nowhere.

Called in to day or organise a refuse collection, imagine my horror when I discovered everything has gone digital and had to be sorted on line, luckily for methere were some lovely ladies who were only to happy to help me out, I didn't catch their names but two were on reception and the other lady talked me through ,being a digital ignoramous I was extremely grateful for their assistance, many thanks

Shocking service by maintenance depot. My roof been damaged in February with tiles coming off. Contacted them numerous times, filled in forms. Had inspection done in June. Still nothing done. Told have to wait for roof contractor to contact us. Still nothing. Told by council they can't Chase them up. Now nearly September, come on council get job done. Good enough taking my rent and council tax.

Only been waiting 4 years for my rotten fence to be replaced as promised when I took this property

Hi called on Friday to arrange a collection of a mattress are young lady who assisted me it’s very professional and very helpful and I am was Kelly Dobson thank you Keely. Keep up the good work

Absolutely rubbish. Can never get thru to anyone. Emails ignored. Calls ignored, complaints ignored..why even bother lol