Toolstation Bristol Whiteladies Road

Pick up didn't work smoothly today, I hope it's a temporary thing. Staff had to search for orders quite a bit. I like the concept, parking in lanes, pick up from the counter and go. Keep up the good work.

Nice tools, but they didn't have what I needed

Purchased some heavy-lifting equiptment and had an issue with my E-Scooter. Upon asking if there was any way I could use or buy a pair of pliers, Pete came back with what looked like a brand new pair of pliers just out of the packaging.Not only this, but he fixed the issue with the scooter for me! Couldn't have asked for more and Pete went above and beyond for me. Great staff and service as always from this store.

Ordered an item online and received a text message after 5 minutes that item was ready to pick up. Came to this place after 40 minutes just to hear that item is not available. Because they simply did not manage to update their stock. Notification was not even sent.

I came here for the first time today. Was extremely impressed by the customer service provided by Amanda P - really knowledgeable, positive and efficient. I wish all my shopping experiences could be like this one.

I'm generally a big fan of Toolstation. I've always found staff to be friendly and helpful. But I'm afraid the Whiteladies Road branch is an exception.Customer service is not good. Some staff are unhelpful and unfriendly - no eye contact and questions go unanswered. Then there is a the queuing. I appreciate that this branch is very busy, but waiting 15-20 minutes at some times of the day is completely unacceptable. There just not enough staff on duty.It is also extremely frustrating that even at peak hours, staff feel it is OK to discuss product options at length with some lucky customers to the detriment of others. Clearly this store needs a product enquiry counter.There are now not even clear instructions on where to queue. Click and collect counter never has anyone on it. So it is a matter of luck if you get served there. Sometimes I've been told for click and collect that I should join the main queue and at other times I'm told the opposite. At least during the Covid restrictions, there were clear instructions about where and how to queue. So why have they all been removed?All this points to management problems or maybe just complacency that because the store is so busy, they don't need to bother about customer service.

They always seem to have what I want in stock! Extremely helpful staff. Parking out front too. I tend to order and pay online then pop in to pick up a few mins later after I've received 'ready to pick up' text. Very slick. Highly recommended.

Another super efficient visit today. No problems parking outside. Popped in, got the click & collect within a few minutes & away!

Always low prices, great stock availability, pleasant helpful staff, long opening hours.

Quite possibly the worst customer service experience I have ever had in a store. Two members off staff saw me enter the shop and both walked off so nobody was available to serve me. I was looking for help and nobody seemed to want to be bothered. At no point did a member of staff even speak to me during my visit even after I had managed to select my item and was paying. I got what I needed which is why I have given one star but I wouldn't want to return to the store again.