Specsavers Opticians Sheffield - Catcliffe

Absolute disgrace. I have had two appointments cancelled over two weeks. I've wasted two mornings coming to the store where I've had to take time off work. I am leaving my employer by the end of the week (a new job). I therefore won't be able to expense the test or glasses any more so I'm now massively out of pocket due to their incompetence. They apologised and tried to reschedule but I've lost all confidence that the appointment will actually happen.

Not satisfied from service little one having problems with lenses everyone work there give different advice rather than sorting glasses and advising to go town to sort them out rather than doing themselves.Will not recommend to anyone

10/10Professional and quiet efficiency from the optician and the two ladies who did the measuring up of the lenses and the fitting of the frame.Thanks

absolute disgrace, I've been going here for years but when I went in to make an appointment 01/05/2022 at 10.30am with my mum and my MINIATURE sausage dog when a short lady with dark hair, tied up, came towards me (With big attitude) to tell me that i could not stay in the shop as dogs weren't allowed only guide dogs as someone may be allergic to them!!!! she wasn't wearing a face mask to protect any vulnerable people, and her people skills sounded like she had just pulled them out of a toilet, she was abrupt, rude and very unprofessional, there was no signage anywhere confirming or notifying any customers of NO DOGS ALLOWED either. I WONT be going there again to say the least, and if you don't want to be upset i would advise others to stay away, very unprofessional , I didn't want to even put 1 star

Fantastic service. I've not had an eye test in 15 years so I was due and I couldn't be happier with the staff and the service. The prices were very good too. I'll certainly be using them again.

Catcliffe Specsavers are brilliant, the staff are fantastic and a pleasure to have them deal with .

The staff at this branch are truly amazing. The patience they have when helping my boys who have additional needs is by far above and beyond.

A family member kept receiving ing letters and emails reminding him and telling him to make an appointment but when he tried by phone he was referred to online booking but online booking wouldn't let him book an appointment and referred him to call. We visited the store and the first representative couldn't help as the letter said he required a specific test she apologised and said she was new and still learning so would get someone else. So.eone else turned up but didn't say the first lady had asked for help as the first lady wasnt there so didn't have the observation opportunity to learn and it wasnt until.we said we were waiting for the first lady to get someone e else that she said oh yes that me. I feel they need to work on communication.The eye test my son requires they are unable to perform at their store but the lady.directed us to a different store for that test but said she could book him I for an ordi ary test. We suggested it would be better to get all the tests done at the same store at the same time.This store is my sons usual optician and normally we have excellent service but have to say the staff concerned are.letting their team down on this occasion.We also suggested it would be good if the 2 stores could share my sons previous history and prescriptions and were told they dont normally do that unless the other store asks for them which to me is time wasting as when my son visits the new store they have no base line to refer to , we asked for the data to be shared and all it will do is mean we have to make 2 visits if the other store waits for the data or we start again.Communication is a wondrous thing when performed correctly and can improve customer experience and improve the service received and reduce time spent going over information already held and available .

I am always happy with the service I received. No complaints with any visits I have with you.