Hamble Heights Care Home in Southampton | Encore

I have worked in many care homes and this one is by far the nicest and well run. The care and nursing team work hard to exceed the residents needs and the well being team ensure there is always something fun and engaging to keep all occupied.Management are professional in leading and supporting the team and ensuring the residents needs are met to the highest standards.The home is well maintained and spotlessly clean. Highly recommended

My husband has been living at Hamble Heights since June 2020 when he was transferred there via the hospitals social services team.As it was lockdown I had no input in this decision but I can honestly I could not have chosen a better care home.The staff and management teams are more like family now. I know i can pick up the phone (day or night) and someone will be there to listen .My husband is only 64 and has parkinsons and dementia . There is always something going on to keep him entertained be it singers, bingo, arts and craft, exercises, themed parties.His bedroom is large and clean and he has a huge ensuite shower room .If i could give 10 stars to this home i would . It is simply the best x

A lovely warm environment to live and work in, its like one big family. Amazing activities for all abilities to take part in. Staff have a wide range of knowledge. Management are welcoming and encourage a person centred approach.

Our Residents are a joy and make's our day all that better! Staff are so dedicated to the service and the Residents are always number one. All departments within Hamble work together as a Team and making memories to all that will last forever.

An amazing place to work with amazing staff who really care about our residents they go above and beyond. Great management and warm friendly team. Always plenty going on in the home to keep residents busy. It really is one big happy family.

I'm one of the team members and I have to say that since I started working at Hamble Heights 2 years ago I've been always supported by the management and staff.The manager has her office door opened and she is happy to help.The staff are doing their best to see happy the residents.

Absolutely Awful !Please think long and hard before placing a loved one here.My Father was here for 20 months, initially it was good. But then there was a change of management/ownership. Most of the long serving staff quickly left. There were at least 4 changes of home manager in a matter of months. High staff turnover, High use of agency staff was a real issue.My Father had to be safeguarded by social services for his own safety, the home missed his important medications on at least 3 occasions and he suffered numerous falls. There were other issues to long to list here.Finally Dad was admitted to hospital as he became dehydrated having not had sufficient fluids over a weekend, he was extremely ill. He was in Hospital for 3 weeks thereafter we took the decision to move his care home, which was traumatic and very disruptive for an elderly vulnerable chap.Dad was paying nearly £6,000 a month to be safeguarded !The management didn't even apologise for everything that had happened to him, after I had to wait 3 months for a reply to my complaint.His new care home are fantastic, he looks well cared for and hasn't fallen since. Quality care makes such a difference.I now feel guilty that we didn't move him sooner, but Covid made this very difficult to do so.PS I note one of the 5 Star Google reviews was from a former home manager when she was working there.

I have worked at Hamble Heights for a year now and it was the best decision I ever made to go into the care sector the staff, management and all the residents are wonderful. Every day is different, every day we can make someone smile that feels me with joy well worth coming to take a look around you will NOT be disappointed !

I had the pleasure of attending a Harvest Festival celebration at Hamble Heights with my father in law. What a wonderful time we had. It was obvious from the moment of our arrival that the residents are happy and well cared for as they were all nicely turned out and clean and tidy. In speaking to other residents sat with us at the table it was apparent that they enjoyed being at Hamble Heights. They spoke positively about their own experiences and how well they were cared for and most importantly how safe they felt at the home. The spread of food on offer was delightful and those at the table that needed help with eating were given that assistance with care and love. After the food there were some social activities which were fun for the residents and there was complete inclusion of the residents especially those that needed additional help or support to take part. The home was clean, tidy and the furnishings in keeping with expectations. Staff I spoke to were caring and loving to the residents again as one would expect. My overall impression of the Hamble Heights would most certainly place me in a position to recommend the home to anyone looking for a safe, clean, friendly, loving environment for a loved family member.