The Entertainer

Ordered daughters present online (very simple and easy process) and was told it was in stock. Arrived 2 hours later to be told it had been released back out and was no longer available. Then received an incredibly rude and hostile response off the manager when I protested. Certainly won't be recommending or using again, which is a shame as they are very reasonably priced and other locations have always been very helpful and polite. Staff members have always been good with my children previously. Perhaps some staff restructuring is in order? Regarding Aisha Cummings (manager)

Love The Entertianer and the kids love it awell it's a great shop and one I hope stays in Hereford.

There is a young lady called Lucy thay works here. She is absolutely lovely was incredibly friendly, patient and helpful..deserves a pat on the back (or promotion in my opinion) I have a child with ASD and she usually gets dismissed in shops.... Lucy was fantastic with her and engaged her in the entire experience of buying the toys she wanted. Fantastic customer service. Thank you Lucy. X

Good stuff we'll stocked for a smaller store worth a visit for sure .

Excellent service for our click and collect. Friendly helpful staff. Great range of toys etc available and always great offers.

Very poor indeed. My friend ordered a barbie online. She did this to prevent her daughter being disappointed on her birthday. Went to collect and where to we are sorry but it's out of stock" (despite it showing as available online). No valid explanation of this was given. Asked to speak to a manager (a miss/Mrs Cummings) extremely rude. Just offered us a refund and tried to usher us out the shop. She showed so little empathy and was so unapologetic my friend at this stage expressed her annoyance at the situation. No good will gesture was shown. Honestly a person who is not at all suitable or qualified to work in this sector. She should honestly be ashamed of her actions. When we asked for an explanation she just said "well you have been rude to us" this is not the case expressing frustration and dissatisfaction about a poor service is not "rude". My advise to anyone considering using this shop is to order off amazon. A lot cheaper

Love this place , it's a real godsend for Hereford as there isnt really any other toy shops , other than argos . Good selection and always some offers .Stagg always happy and polite .

This is a nice shop with a good variety of toys. The staff were very friendly and patient with my 3-year-old as he paid.Definitely worth a stop if you're in the area with a toy-loving kid in tow.

Very freindly staff very helpful

Good size clean tidy organised shop even in the lead up to Christmas where most seem to have become chaotic!! Great selection of toys and games for all ages and in all price ranges.