Gibbs Services

Excellent. Repaired the problem I booked it in for and also pointed out a couple of other issues.

I called them to make an appointment for MOT and the man I spoked to didn't confirm my number. He took it wrong. I left the car on Friday at 2:30 p.m. and I was waiting for the phone call for the next few hours. I decided to call them back at around 6 p.m. but the garage was already shut. As a result I was left without the car for the whole weekend and wasn't able to go to work on Monday morning. It would not have been such a problem and I would have decided to write this opinion if not the FACT that I called them on Monday morning to ask how much the service is going to cost so I'll prepare the cash. The man said 45 pounds, then he corrected himself into 55 pounds. When I came one hour after the call, it turned to be 75! I understand the price, but they should tell the final price without changing their minds. This is WHY I called - to get know the price before. It's unprofessional to tell the customers one thing and then change it when they come to pick their cars up.

Excellent professional service, I would not hesitate to recommend them. Mike and his team have an excellent knowledge of Auto mechanics . They do not exaggerate any found problems . Prices are very competitive and reasonable.

Poor communication, asked to know what was wrong with the car, they never explained then when I arrived to collect it the bill was £80 more than what they said over the phone, I asked why and he just said because that’s what it is. First and last time using this garage

These guys got me out a massive hole today and I cannot recommend them highly enough.After breaking down overnight in the centre of Bristol (I Live in Wiltshire), they went above and beyond to help me get my car back on the road (which they did!!!) today with a tow and a starter motor change.All arranged today, with a understanding approach and absolutely zero hassle.And a fantastic price too considering the situation I was in.These guys are living proof that being nice and kind is always the best way to be.Thoroughly recommended!!!!!

My cars heat started to go up and down, so i topped it with coolant, and checked oil which was roughly halfway. Went on a 30 minute grocery run, came back, and the fan is blowing, the temperature was still slightly higher, but 2 bars under the red area. So i looked under car and saw coolant bubbling from the drivers side. Phoned tow had car towed to Gibbs on the Friday Gone.He phoned me up and told that it would be £90 to look at the car, as he has to take of casing and go inside to find the leak and diagnose the issue. I told him the coolant was leaking under drivers side, and that engine managements light is on initially.He rang me back telling me it is the water pump, and that have i ever had it changed. I said i dont know, that i dont care what the job is, that as long as the price is reasonable otherwise i will get rid of the car and get a new one. He told me £450 in cash, and £540 with Card. So i said cash would be fine, having already paid the £90 for the diagnosis.The next call i got was telling me, that the new water pump was put in but it is still leaking in the head gasket, and burned boiled up when they did whatever they did after installing it, and that the head gasket is a big expensive Job. At this point i am confused because they diagnosed a water pump as the problem. So i point that out. They then start talking about dirt debri, and possible oil mixed in the coolant. I wanted to speak face to face, but the guy told me that they shouldn't've taken the car in anyway, and havent charged me for all the car work, but the work isnt guarantied. Because of the problems they discovered after the water pump installation.When i arrive i point out the above

Yes we are in times of Covid so lets give these people a little benefit of the doubt.However if I could give this garage less than 1 star I would. Extremely rude. Said it would take 2 days to fix my car... week three still no car back. Started looking on gumtree thinking they had actually SOLD my car due to the lack of information.Hung up on me frequently when I tried to find out what was going on. Could hear them talking about me when I asked to speak to the person who knew WHERE my car was as they transferred it behind my back.Wouldn't recommend. Don't waste your time or money here. Took for me to get someone else to ring and for me to arrange another garage to pick the car up to fix it and then suddenly it was done. Asked for a MOT too which they didn't do. So nearly £700 and three weeks later. I got my car back but not without a fight, another garage getting involved and paying hundreds more than we had agreed.5 stars my a*s

Awful experience. Unprofessional. My bill was more than expected, not significantly maybe £30-50 more but the bill was not itemised and so I queried it. They did not like that at all - horrendous customer services. No accountability, confusing explanations, passing the responsibility from one man to another until they called the owner down who then threatened and intimidated me saying that the bill should have been even more. Mike who did the MOT seemed nice & was the only one who made an attempt to explain the bill to me. The owner was horrible, and his son was dismissive. I definitely would NOT recommend this garage.

I hardly ever write reviews but really need to warn people not to use this garage. Took my van is as it pulling to the right, they told me it was the tracking, charged me £42 for looking at it and quoted £200 to do the tracking, which is so expensive. I drove off and 2 miles down the road my brakes seized and nearly set on fire. Turns out the caliper was stuck on and this was why pulling to the left, it was crazy lazy workmanship which meant this wasn't spotted as its why i took the van to the garage in the first place. Avoid