Caffè Nero
535 Reviews
$$$$
- Friday7:30 AM–6 PM
- Saturday7:30 AM–6 PM
- Sunday8:30 AM–5 PM
- Monday7:30 AM–6 PM
- Tuesday7:30 AM–6 PM
- Wednesday7:30 AM–6 PM
- Thursday7:30 AM–6 PM
About the Business
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Contacts
Call Us
+441782272173
21 Parliament Row, Hanley, Stoke-on-Trent ST1 1PW
Hours
- Friday7:30 AM–6 PM
- Saturday7:30 AM–6 PM
- Sunday8:30 AM–5 PM
- Monday7:30 AM–6 PM
- Tuesday7:30 AM–6 PM
- Wednesday7:30 AM–6 PM
- Thursday7:30 AM–6 PM
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible car park
- Wheelchair-accessible seating
- Wi-Fi
- Dine-in
- Takeaway
- Coffee
- Vegetarian options
- Breakfast
- Dessert
- Seating
- Toilets
- Cosy
- Groups
- Accepts reservations
- Good for kids
- High chairs
- Lunch
- Casual
- Great tea selection
- Brunch
- Outdoor seating
- Prepared foods
Recommended Reviews
Patrick Turner
14.03.2024
Caffè Nero
Drinks were half decent price and very good quality. One staff member was very friendly the other not so much. It was quite busy and the other that wasn't as friendly seemed to be the only one behind the counter working for the first hour or so we were there. Definitely understaffed even for a Sunday.
Rick Dunkley
12.03.2024
Caffè Nero
Well what can I say customer service is a jokeWhen a customer comes in when u first open for coffee and there say to u it’s not on yet so then u buy a cold drink I already had a coffee from greggs that I got an hour earlyThe person that works there came to me and said u can’t drink that in here but I already bought a cold drink but also told me that coffee machine wasn’t working so angry basically trying to kick me out of the cafeI have been a manager in restaurants for 30 years and the customer service in hereWell there need more training in thisNot very good at all
Gabriel
15.01.2024
Caffè Nero
Great coffee, staff, and love ample space upstairs with a view below
CubixNow
10.01.2024
Caffè Nero
Splendid experience, always a pleasure to comeback.Best coffe I had in Hanley to be honest so far, always I choose double espresso has a rich flavour and not over burned as many leave it to much which alter the taste!I love this place as it is always cleaned.And staff is friendly and always smiling, even if your day was bad, it will cheer you up.Good job Nero Caffe!
Nigel Eastham
21.12.2023
Caffè Nero
Up to the usual great standard of coffee and food. Staff friendly but the shop was cold and the toilets unpleasant
Shell Bea
20.12.2023
Caffè Nero
My favourite coffee shop in Hanley, always clean, service is excellent and it just feels nice and relaxing.
Terrill
20.12.2023
Caffè Nero
Some of the treats are good, everything else sucks. Every single employee I've encountered here has had terrible customer service, the interior is always dirty, homeless are always hanging around outside, the prices are way too expensive, and the vibes are just OFF. The Costa down the street in the shopping centre is better in every way - just go there instead.
Claire Bailey
18.12.2023
Caffè Nero
This café is always clean and the staff are always friendly and professional.I just witnessed an extremely rude family treat the staff abusively and the staff were professional and kind with them regardless. I would not have held my temper like these girls did! They are a credit to the brand and one of the reasons I always return here rather than other branded chains.I highly recommend the iced latte with vanilla syrup, the perfect treat on a hot day!
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Map
21 Parliament Row, Hanley, Stoke-on-Trent ST1 1PW
Caffè Nero