Keith Motors

I've decided to edit my review due to the total lack of pure ignorance from Keith motors we did send a formal complaint that has been totally ignored I have emailed the email address in the response to this review and they did reply they even asked where I had sent the formal complaint letter to. then nothing not a single reply just ignorance so not only do they allow untrained staff to put people's life's at risk they then just decide to ignore everything about the situation we will be trying to contact them again but I'm not hopeful.I can say my car is now booked in at another dealership for works and will never be going back to Keith motors

Just bought a Ford Fiesta from Sam Lawton . The whole journey from start to finish was fantastic. Sam found my daughter a car and made the sale happen. Great Salesman. I would highly recommend Sam and the team at Keith Motors .

Satisfied with the service. Just not happy with the bottom line charge of over £600. Luckily no extras to pay for. My last car was a Volvo & service costs £300.

We bought a second hand Polo from John and the service we have had has been exemplary. We had a few small problems with the infotainment system which were eventually resolved by our garage and true to Keith Motors policy these were all paid quickly and effectively. Would definitely buy from them again. Rob Gair

My wife and I have just purchased a Ford Puma ST from Jon in the Christchurch branch. He couldn't do enough to help us and answer all the questions we had. A fantastic experience and we will continue to use Jon and Keith motors for future vehicle purchases.

Sam from Keith motors was so easy to deal with from start to finish. He was understanding, professional, helpful and not pushy in any way. Responded to all my questions promptly. Got a fair price for my trade in, and gave me the full amount. Was very happy with the purchase of my BMW X5, and when the rear suspension failed a month after buying, Sam was very quick to get this resolved and looked after the payment. Again, Sam and Keith motors was very good, a 5 star experience. Will be going back to Sam, when it comes to selling the car. Wish him all the best.Simon.

I bought a Ford Focus ST from Keith Motors and had an excellent experience. Jon from the sales team was extremely helpful and accommodating and made the whole process very easy. The car is absolutely faultless and an awesome drive. Can’t recommend this garage highly enough. Very professional service throughout and felt genuinely valued as a customer. Thanks!

Disappointed to learn that Keith Motors charge £117 for a diagnostic check despite taking out the extended warranty for an additional amount. They failed to inform us of this when we purchased the car.This is a disgusting exercise and fundamentally something customers should be made aware of. A lot of money and they do not class this as labour (despite the Warranty including labour... allowing us to believe it is one in the same). I feel we were totally misold this cover. Not only this but we when had the car service and mot they failed to quote including VAT. Again incredibly misleading and another way to make an easy buck. Regulations do not allow for misrepresentation and yet Keith Motors seem to be succeeding. I won't go into the fact that they were supposed to valet the car which was supposedly 'included in the service'. Was impressed when we bought the car but severely unimpressed since. I am only making this review in order to make people aware. Unlikely we will choose to buy another car from Keith Motors again.Edit: It may be in the terms and conditions however it seems an important one to highlight when upselling a service rather than sticking something that significant in the small print. I know for a fact that English Ford in Poole include the diagnostic check in their warranty as it is classed as labour, a fact you did not clarify and easy mistake for a unknowing customer to make. We were also in fact advised that you can only sometimes claim back the diagnostic check on occasion which is somewhat contradictory to your below statement. You in fact chased this payment from us several times despite the work done being covered by the warranty. Therefore I stick by my original review and want people who do their research to be aware rather than be mislead like we were.I don't like leaving bad reviews but this review is wholly relevant to the next client making a purchase.

Very helpful and nothing was too much trouble. I am extremely pleased with my new ford ranger and would highly recommend getting in contact with Keith Motors if you are looking for a new car or commercial vehicle.

I purchased a used car from here, enticed by their promise of a three-month warranty. Unfortunately, my experience has been quite disappointing. The car developed an issue during the warranty period, prompting me to reach out to the showroom. Over the course of six visits, following their instructions, I left my car there for a week on one occasion. Despite their assurances of successful repairs, the problem persisted each time. What added to my frustration was their refusal to conduct a test drive after repair due to a lack of available technicians. This lack of attention to detail and customer service left me exasperated. In the end, I sought repairs at another garage to finally resolve the issue. If you're considering buying a used car, I strongly advise against choosing this particular showroom based on my experience.