Jones Bootmaker

I the past I found their products excellent quality and their customer service was good. In the past year I have had to return 2 items with faulty soles. I can only assume they are like others using poorer quality manufacturers and the products have suffered. Recently I was quite insulted by a staff member who told me my £80 shoes had fallen apart from near and tear in less than 3 months due to me being heavy footed!!! This was quite frankly a disgraceful approach to dealing with a return of what was clearly faulty manufactured goods, as I have never had a pair of shoes in 50years 'peel apart' in 2.5months. Whilst a refund was issued I'm so unimpressed I shall not return to this store anymore. What a pity another highstreet retailer has suffered a profit over quality approach.

I used to shop in here a lot but will never ever go back! There have been a few times when the staff have been a little unsure of systems etc which is fine considering some were new, before now they have sent me home with mis matching shoes on a few occasions. All forgivable given they were so apologetic! However today I went in to try on a pair of boots and the lady rudely informed me I had to try the one on the shop floor first to show her it fitted before she would get the other!! Needless to say I walked out of the shop and will never ever return or shop in Jones again. Shame as I used to go there a lot but service has slipped and today was absolutely unforgivable.

Great deals at the moment

Great that this lovely shoe shop is keeping going. Great service.

I ordered shoes to be delivered as they didn't have my size, the wrong shoes were ordered and delivered!

Fantastic product and quick delivery. The quality of the boots and the finish is perfect.

Great quality shoes at reasonable prices. Friendly staff. Stock is limited by the lack of shop floor space, and can sometimes be a squeeze if you have more than 5 customers in there at once :-0

Dissappointingly low quality and poor durability of some quite expensive loafer style shoes.Having been a long term buyer of JTB footwear, the latest incarnation has obviously chosen low price, low grade manufacture.I would avoid using them again.

Good quality in the slippers which were ordered on lineWhen returning them due to them being to big,, a lady was buying shoes, I was waiting, a lady walked in and the saleswoman ignoring me and served the lady that just walked in,Very bad customer servicethey need more training

They seemed to have stopped catering for anyone with size 8 feet and if you've also got wide calves then forget it! Overpriced too. The last order I got was in a scruffy box and they were definitely seconds for full price. I asked for a size 8 or 9 in the shop and got offered a 7. The woman in the shop said she didn't think I had wide calves which was too personal. Pretty sure they don't actually make them either!