Futon Sofa Beds Direct Ltd

Ordered a replacement mattress, it turned up in 48 hours. Great product, well made but... I ordered the wrong one, my mistake. Called them up and spoken to John, he couldn't be more helpful or nicer. They are replacing the mattress in 2 days.Great advice, great service. Can't recommend highly enough.Thank you

I ordered a double futon bed. Only a frame of a single bed arrived. No help from the customer service. No refund. I'm stuck with a box with a single futon wooden frame. Delivery service was awful as well. Still no matress, lost my sleep for days.

At first, I was quite skeptical in buying from Futon Sofa Beds Direct Ltd. Their website looks a bit outdated, they didn't have a lot of recent reviews and not all the reviews were great. However, they didn't fail to impress me. I phoned a couple of times to discuss a few questions I had and they picked up immediately answering my questions in-depth, of which other more popular places failed to do or took a long time. Initially I ordered fabric swatches, which came within a week. Then I ordered my futon sofa bed which came in 5 days as part of the express delivery and was free. I had no missing parts, although there were 4 screws that was too short to drill holes in the wood. This was minor, as they weren't the most essential screws to screw in and I found 4 longer ones in my toolbox which I used instead. The sofa bed is exactly what I imagined. I don't do many reviews, but I felt the need to do a review for Futon Sofa Beds Direct Ltd as some people may have the same initial skepticism as me, but honestly they were really good. Would buy from them again.

We ordered fabric swatches before placing an order for the 'New York' Sofa Bed. They arrived promptly, we chose 'Nirvana Charcoal' and placed our order for the bed. A part was damaged in transit, but Jon couldn't have been more helpful in sorting out a replacement, which arrived a day later. The service was top class and the bed is great quality, just what we needed. Thank you very much!

Friendly staff, and great customer service. Very good quality futon as comfortable.

Make sure you get a fabric swatch before ordering. I bought a futon sofa bed with Louisa charcoal fabric and the fabric is absolutely awful. It couldn't look more tacky if it tried. It is shiny and feels horrible. Futon not too heavy weight and strong. Frame is good.