Thomas Connelly Plumbing and Heating Ltd

Excellent service, super professional staff, sorted a problem others didn't.

Great plumber highly recommended for a personal, professional service A+++++++

Terrible service, booked a gas service in with these and took a day off work, no one turned up during the time slot and no phone call, rang them 15 minutes after the end of the slot to then be told the appointment wasn’t booked even though I have the email confirming everything from Kristy (one of their staff). Bad service and avoid.

I've had countless issues with plumbing and heating fitted by Thomas Connelly in a new property. They've sent out numerous plumbers, each one having a different opinion and disagreeing with the previous one.They are amatures at best. Multiple times they came out and they made the issue worse and/or didn't know how to fix it and tried to blame someone else to avoid taking responsibility, despite the house builders clearly stating they've fitted it so they are responsible.Communication is a joke. They never call when they say they will. Appointments disappear off their system. They say a part has been delivered then on the day of appointment they turn around and say they've just ordered it.Due to their incompetence I've lost countless hours waiting for them to turn up (emergency callout) just for them to call or message few hours later saying they won't help.AVOID unless you want to lose your sanity.

Very reactive. Offered loads of options. Booked, sorted. No issues. All good.

Never turn up! Very unreliable.

Plumber was out within half an hour to fix my elderly uncles toilet. He was very professional, polite and fixed the problem swiftly. Highly recommend

Avoid this company at all costs, they installed a new boiler for me, had nothing but problems with it and then after 4 years when it finally failed completely they’re response to me was “well you must be one of the unlucky ones”The boiler manufacturer came out and pointed out a whole lot of mistakes that were made when they installed my boiler which all contributed to it failing. Naturally they’re not interested and even tried to blame the walls of my house.I’ve since used a professional firm to install me another new boiler and Thomas Connery ltd will never get business from me again or anyone else I can influence to go elsewhere

Have caused me no problems at all and have fixed a lot of problems, snagging a new build house so using the preferred Plumbing company. Will use in future too.

They’ve been servicing my heating system for 7 years and used to be great, but last couple of years they’ve gone downhill. Boiler was serviced by them recently and then we had a problem with the heating shortly after. Engineer who came that day said there was nothing wrong. Today the boiler has stopped working completely - we’re frozen. Connellys promised to send someone out before 3. Nobody came, nobody phoned - and they don’t answer their phones. Disgusting customer service!