Furzehatt Residential and Nursing Home - Sanctuary Care

Be sure to view this place before deciding and don't say you're coming to look. Terrible experience and removed my parent within 24hrs (after sleeping there the entire night because I was too concerned to leave)! Place smelled strongly of fecal matter, placed on wrong mattress, no meal provided at meal time so I had to go to the kitchen and ask for one. Checks not done in a timely manner as promised, pain medication delayed, no pads/wipes (use of flannels, yuck), not even a box of tissues on the premises! Definitely NOT somewhere I recommend for nursing care, especially for palliative/end of life!

So homely and warm. Lovely home and kind and caring staff . Nothing is too much trouble

I was really impressed and so grateful for the high-quality care that was given to my dear Auntie throughout the 7 months she spent in the Furzehatte Nursing Home. All of the staff were extremely professional and so helpful during the Covid restriction times. They enabled me to phone and speak to the nurses for regular updates on how she was doing. The nurses would also take the Home’s mobile phone and hold it for me to speak to her directly. It was heart-breaking not being able to go inside and hug my auntie but I was especially indebted to the lovely nurse, Marie, who showed such personal loving care and provided my closest link to her. Latterly, I was able to make face-to-face (masked) visits and found the premises to be clean; the meals provided to be of good quality; and all of the staff that I saw to be efficient, friendly, caring and helpful. I would not hesitate in highly recommending this wonderful Nursing Home.

A lovely care home situated in a convenient location, not far from local amenities. The staff are caring and approachable and residents enjoy a variety of activities throughout the week. There's a lovely atmosphere in the home and I would recommend it to family and friends

Despite the toxic comments by some below this Home is amazing to be in. The staff are professional and very hard working as well as caring. they have an incredible passion and determination to look after the patients in there care as if they were there own family. Like every job ther are good days and bad days however the staff work togeather to ensure each and every resident is properly cared for. Look inside and see the some of the residents that have been there for years who are smiling and happy with everything they have around them.

A fantastic place to work and develop in your career. A very supportive team, who work so hard and are extremely caring to all. Absolutely would recommend Furzehatt.

I have been working here for 3 months. Fab place to work great staff excellent team! Residents love it here and get involved with lots of activities, it’s a warm welcoming home.

A care home with an incredible team and an outstanding Manager. The staff's has extensive training and high standards. A place for our loved ones.

Very impressed with the quality of the home and the staff, the residents seem very happy and it's a very warming environment. Well run home with a lot to offer.

This home has some of the most caring staff Ive ever come across.There are days obviously in any working enviroment when things dont go according to plan. However the professionalism shown is outstanding.Their end of life care is exemplary. My grandmother was shown extreme dignity and care in her last few months and was respected throughout.Look beyond and realise the staff have the residents at the forefront. Many residents have been here for many years and if you stop and talk to these people you will know that your loved one is in extremely safe hands.