Oak Furnitureland

I paid for room of choice delivery for two recliner armchairs. The two boxes were too large to bring them through the front door, so the delivery drivers were updated that they could bring them in through the bifold doors at the back of the house.They left the boxes on the patio, then the next time my husband saw them was when they were back in the van and pulling away. My husband was then left to bring the boxes into the house himself and check the contents.I phoned Customer Services to give feedback on this lack of service. Richard in Customer Services said he would phone the depot, then phone me back. I never received that call back. (Fob-off number 1).I can only assume that Oak Furniture Land are not interested in both honouring what the client has paid for (in this case, delivery into the house at least) and are not interested in attempting to resolve any complaints they receive. The website doesn't give you the option to email a complaint, which is not helpful in this busy age.Since writing the review, Adam from the Resolution Centre phoned and offered a partial review. Because it was deemed that the matter had been resolved, he asked me to amend my review, stating I would hear from the finance department within 3 working days. To be fair, Adam didn't specify which working days, as 5 weeks later I'm still waiting to hear about my partial refund! (Fob-off number 2). What is the point of offering resolution to a complaint and then not honouring it? I guess they're banking on the customer amending the review straight away, so that the company still look good. To add insult to injury, the new reclining armchairs are not that comfortable. Avoid at all costs!

Wasn't in oak furniture land evonthouht it's very good . Was in DFS which is very good also nice staff and very helpful.

Great service in store. Delivery drivers don’t turn up in time slot time and no one seems to know what’s going on in customer services. Awful customer service

Bought oak furniture for our lounge from Portsmouth branch a couple of years ago, so hoped to purchase new sofas. Sadly, did not have what we were looking for.

Failed at the first hurdle, took delivery today, but told that the table wasn't on the van, so we have a dining full of chairs, but no table and no explanation as to why this has happened. Spoke to customer service and they told me to call back at 10:15 due to stock allocation"

We have purchased the majority of our furniture from Oak Furniture land. The guys in the store are great to deal with. The after sales team over the phone have been amazing at sorting out any small issues. Great quality and service from the company.

Happy to take your money, then sales staff can’t be bothered with any issues you may have. Customers support is extremely slow and you WILL need to speak to customer support. I have had one delivery day put back by a month. Then when things finally arrive, so far I have 3 items missing and 2 damaged out of a total 8 items ordered. Take my advice and run away as fast as you can.Looks like I’ll have to take yet more time off work to wait for damaged goods or those that aren’t even on the van.

Happy with my dining furniture, I went for painted oak. Shame they don’t sell touch up paint pots of the exact colour …

Darren was very helpful, unfortunately item we liked was not in the showroom but he found one similiar. We then ordered the one we like.

Great service in store, shop assistant Grant I believe his name was gave us a lot of information, we completely purchased online without the help we would probably buy somewhere else without knowing these great offers.