Ascot Dental Surgery

Charged £100 for apparently missing an Xray appointment 10 months ago which I did not need in the first place! I have several issues with this- Firstly the dentist wanted me to have an Xray that I did not need. Had there been a problem to warrant an Xray,10 months down the line today, having not had the Xray,I would be suffering won’t I? The reality is my gums & teeth are better than ever! Which begs the question why did the dentist insist that I needed an Xray?The only answer I can come up this is to extract more money out of the patient as an xray would mean high fees! Not Acceptable! What else can I surmise other than that! I never had this problem with the predecessor Mr Dean but since the management changed few years ago,it’s strongly feels like the focus is money not the patient!Second issue there has been no booking confirmation via email or text notifying me of any Xray appointment! As far as I am aware,no appointment was made. I had gone in to see the dentist on Jan 2022 because I cracked my tooth eating some boiled menthol sweets, after fixing my cracked tooth, is when I was told Xray is needed. I very clearly recall the receptionist asking me at end of that appointment if she should go ahead to make the appointment for Xray & I recall clearly saying I will call back next month ( Feb) to confirm if I need to have an appointment for Xray.I never called back to make the booking as my teeth & gums felt fine & I never received any confirmation of a booking that I am supposed of missed! No email or text confirmation of any booking! As far as I am concerned I did not miss any appointments because I did not make a booking & I received zero email/text confirmation of any booking.Lastly but most importantly, nowhere on the website of Ascot Dental Surgery does it state £100 or any amount will be charged for missing an appointment! Nowhere! I have taken screenshots of every page of the website as evidence incase the surgery adds that in now.I am very disappointed to have gone through this experience as someone who has been a patient here when Mr Dean was my dentist! Sadly I strongly feel the new manager that has taken over in the last few years is very focused on Money as number 1 & the patient only comes second. Prices of all treatment s were put up as soon as the new manager took charge few years ago & practices like this insisting on a Xray when I didn’t need it! This would never have happened under Mr Dean! Sadly its time for me & my daughter to leave.

BEST DENTIST I HAVE EVER BEEN TO. I live in Spain and long story short, i had some work done by a Spanish dentist and he basically mucked it up. I was in so much pain and as i was visiting family in the UK i called many dentists in the area. Out of all the dentists i phoned, Ascot Dentist Surgery were the only ones to bend over backwards to get me an appointment at such short notice. I normally hate dentists, but everyone who worked there put me at ease. The dentist had to pull apart the work the Spanish dentist mucked up and re-do it. i am so grateful to them as i was able to enjoy my holiday. I will now always go back to see them for a check up whenever i am in the UK. I really can't thank them enough. Annie

The dentist I saw was very arrogant, I'm quite a nervous patient and it didn't help that he had a bad attitude. I was supposed to come back for another clean but because of him I never went back there. I also asked what kind of toothbrush he would recommend, and he said it doesn't matter - the way you brush is all that matters. Complete bull.

I have to saw my experience with Ascot Dental has been 5* and perfect, contrary to the previous reviewer David took so much care and attention for the first time I thought I found a dentist that was gentle, sensitive and understanding. The reception staff were also extremely welcoming. I have undergone checkups, an extraction, a filling and 2 x hygiene appointments since becoming a patient. Highly Recommended.

Very poor service, I would avoid this dentist. Fitted a metal amalgam filling over the top of a white filling which I then had to get removed. Didn't even give the option of a white filling so you can imagine my horror when I looked in the mirror in the car. He will remember the occasion because I told him what I thought when I realised. Treated me with disdain as I was a free NHS patient at the time due to ill health. The only thing that stopped me reporting the incident to the British Dental Association was their long winded complaints process.

The owner / dentist had a terrible attitude and all they seem to care about here is how much money they can make out of their customers rather than giving a good honest service. Poor!

Very unhelpful.

We have had a terrible experience with this dentist. Both the fillings my daughter had, have fallen out. The dentist made my daughter cry also, for making her feel she wasn't looking after her teeth properly. She was already a nervous patient and now absolutely hates the dentist.I was charged £150 for needing to cancel an appointment. They had a very hostile attitude to the payment. So much so, we will never return.