Asda Waterlooville Superstore

Awful experience today 4/10/23Again elderly customers being forced to use self checkout. One visibly upset lady pleading for help as she couldn’t remember how to use it from a previous visit but told to get on with it.I had myself requested a till to be opened shortly before as I had over a £100 shop. As I was packing up a gentleman said to the self checkout lady that he struggled with using this system to be told by the customer service lady who left her desk to shout very rudely that they didn’t have enough staff. Ironic really as when I started to put my shop through four of them were standing there chatting.On another note the outside area with the charity collection bins was over run with uncollected bags of wet clothes and discarded shopping trolleys full with bottles.

Love this store, really lovely staff, always smiling and always helpful. Sadly moved to new location in hampshire so on the lookout for a good replacement.

It's a weird store. Different experiences everytime. I sent this photo via twitter recently. Since it's been ever so slightly better, there's always rubbish on the floor and delivery just seems to be chucked everywhere except the shelves. Half the staff don't wear a uniform and 90% of staff couldn't care less about their job or customers. Last night was slightly tidier but there's never any fresh or frozen produce, only keep dry goods properly stocked. Staff just walk around on their phone and will do anything they can to be in your way. The best thing about the store is the Guinea Pig cups/duvets etc etc and late evening pharmacy hours. I just wish they'd keep the shop in a tidier state and better stocked, it's very close to my house but there is a Sainsbury's just over the road with nice staff, stock and its cleaner so after last night I will go there until it improves. The prices were also cheaper in Sainsbury's!! And was very tempted to head back to Asda to refund bits after this because of that. And the prices in Sainsburys on the shelves match the till, the shelf prices in asda waterlooville show a lower price than the till on many occasions. I would up the stars if they can keep stock levels higher and teach staff basic customer service.

Pharmacist needs sacking girlfreind asked for advice about a burn just for the Pharmacist to immediately laugh about it with another colleague whilst girlfreind still stood there embarrassing her

Clean but it's never stocked, packing trolleys always all over the place, pallets just dumped in the middle of isles. They don't care about the customers here. Everyone is a suspect for theft. Self checkout where you do their job for them is a complete nightmare, you wait at least 5 minutes for a member of staff to come assist you if anything goes wrong and then you get someone who is in another universe.

Love the fruit and veg here wow ! What a selection! Not sure about the car park saw some sketchy individuals…. But just wow…. What an asda!!!!! Can’t believe it doesn’t have more 5* reviews. A travesty!

Paid for All of My shopping and security staff stopped us to check we had paid. When realised we had paid for everything no apology nothing..... In store previous to this was a woman threatening to punch an old woman in the face no security interviened will Be going to Sainsbury's in future where you get treated like a shopper and not Thief.

Bought some fake eyelashes for my girlfriend, they had a security tag on which I asked the lady does it need taking off. She said no, when I walked out of the self check out I asked if it could be sorted as machine didn’t give me receipt and looked at me as I’ve stolen them. Explained that I had the purchase history on my bank card that should match. Very bad customer service from people who are honestly going into the store to make purchases.

HiI would like to recommend Pat in your optical department for a good service award if you have such a thing.I visited just under a year ago for two pairs of glasses only to find that they didn’t really fit comfortably but soldiered on.It got to the point that I couldn’t continue putting up with the discomfort so I decided to go back.After speaking to Pat she said that they are not the right size frame and then proceeded to help me choose replacements to which I am truly grateful. I’m now looking forward to getting my new glasses.Well done Pat

Yet again when I went in there this evening there was quite a bit of stock, fresh meat, sausages etc that were past their use before dates. A whole box of sausages that ran out three days ago were actually being another box that ran out yesterday. Stock rotation is shocking there.