Millfield Care Home in Heywood | Qualia Care

I can't say enough good things about the staff here my mother in law is in here and she is always spoken and interacted with, with great care and professionalism, but the staff also go to great lengths to ensure that the residents are treated with kindness and respect. I have seen some staff dance with some residents and most try to make sure that the residents are always as well and as happy as possible (which is all dependant on the residents mental and physical health of course). The staff are always very busy but also very friendly and helpful in any way they can. This is the best care home, in my opinion, that my mother in law's ever been in since this illness forced this level of care

My mother is in here following discharge from hospital where she had been suffering fromCovid pneumonia, the phone is never answered and the system for booking a visit is totally unfit for purpose………..

Having visited today I'm disturbed at the lack of security at the entrance.The lack of staffing at the front door.The safety standards having found panic alarms with their cords wound around the units to prevent use.The lack of proper medical equipment for patients.Staff milling around the nursing station on phones while patients sat around aimlessly.The standard of care is shocking.Simple training in customer care and health training is severely lacking.I wouldnt put my pet dog in this home.

What a fantastic Carehome Millfield is, in fact my mother-in-law ( Betty) thought at times she was in a social club she enjoyed herself that much! The staff on Pilsworth Wing are wonderful, and genuinely caring and loving, doing what must be a difficult job with great skill and attention. Betty once broke her arm in a fall but they accompanied her to and from the hospital, and when she later went into hospital with a stroke all the staff went to visit her. Betty had lived alone for thirty years and really wasn't in a good place, but within weeks of being in Millfield she turned a corner and went from strength to strength with the help and encouragement and interaction of the staff. Everything is on a personal level and everyone on first name terms. They even had a trip out to Blackpool. Betty died age 91 from a stroke whilst in Fairfield Hospital and I know she will be missed and I know Betty will miss them. She lived there for 11 months and called it her second home.