ScS - Sofas, Flooring & Furniture

Fantastic service from sales manager Marie. She was very patient with us while we made our decision. She wasn’t pushy but highlighted all the positives about the suite. It was a very positive experience and am looking forward to getting our suite

Went into Scs Metrocentre on 2nd of October and bought a carpet, the lady I was dealing with was also the store manager. Due to a promotion they had I was told the fitting is for free and on the day I will only have to pay around £20 as I asked for my old carpet to be removed. After a week I got a call and I was told that the colour I choose is no longer available and I need to go into store to choose something else. Done that and didn't complain as the colour was beautiful and they didn't had something similar and took them 1 week to inform me. Today I got a call that the carpet arrived, booked a fitting date and then I was told that the fitters are self employed and apart of paying for the removal of my old carpet I will also need to pay £120 for the fitting that in the first place I was told it will be for free. The agent told me that the fitting amount was taken off the initial price but I have to pay the fitters , then where is the promotion I was told about? Complaint about misinformation and they said that there is nothing they can do. Well done Scs, for sure I won't be using your services anymore.

If scs did wwe it would explain the reason that everytime you walk through the doors your pretty much spear tackled by a sales rep and endless questions... guys lay off let people walk round first then offer to help, .... very off putting

Fantastic service, looking for carpet bought here five years ago. Staff located records though unfortunately no longer made. She helped us find alternative so we have ordered it and only have couple of weeks to get it fitted. We came back after five years, and will be back again!

Had a really good experience with buying our sofa and carpet at the same time. Employees were not aggressive in their sales approach and allowed you to look at all items without interference not like other furniture stores. All staff were polite and helpfully especially the lady who was the carpet manager at the metro retail park when we returned to get a full cost following measurements taken of our front room for the carpet. Looking now to carpet being fitted and sofas delivered in September.

I went in to scs in metro centre just to look for a new sofa with an open mind,I was greeted at the door by a member of staff who welcomed me and told me of the new ways of shopping in the store.I was looking round when I found the sofa I wanted, I was greeted by Paul the deputy manager who was immediately welcoming with great customer service, he offered his help and advice while giving a personal service, involving my 11 year old son in conversations.He worked out the finance and was very informative on what was on offer, he offered the stain cover which I accepted and the upgraded foam cushions,I was more than surprised with the monthly cost which was affordable for me!I then wanted to look at carpets, I was passed over to Joanne who was also more than helpful, she offered her opinion on the carpets and underlay, I didn’t have the exact measurements to hand so she offered for someone to come to my house to measure,The whole experience from start to finish was stress free and a pleasure to have been served by Paul and Joanne,They are a credit to the store,Thank you and I can’t wait to get my new sofa and carpet

Lovely staff went above and beyond to accomerdate my daughter well done

1 star is me being generous. Customer service is not worth all the stress and money you spend. Communication is very poor. Carpet fitting quality is poor . Make your money worth and go somewhere else.

Unbelievable mess!If there is less than one star it's for them!After so many weeks of delay in delivering our furniture, we received only partial delivery with one faulty dismantling rock hair! We asked to cancel one remaining power recliner chair that they are not sure when it will be delivered, and it is already delayed many weeks, they dare to refuse! Appalling.