Halfords - Newport

Needed a new battery fir my car. Kieron from Halfords was fantastic, fitted the new battery and sorted me out with the Halfords Motoring Club Premium Annual which gave me immediate savings of £53.15 and also the benefit of 5% off motoring products and services and FREE next day delivery (unlimited on online orders)

Excellent service today from Matt at Newport Halfords, My car wouldn’t start again when I returned to it after shopping at the retail park. Matt tested the battery and fitted a new one for me straight away

I took my specialized rock hopper there after upgrading to all new parts , derailleurs , shifters, cassette, chain ,etc to SRAM 3x10 gear set up for tuning , £20 later only have 27 working gears plus at least 10 gears have loud chain rub noise from front derailleur was told it's normal? , kids doing the work never again will I use Halfords , rip off ,

Leaving a review as requested on the receipt email.My wife came today to collect a bike that had been built in store. Being heavily pregnant, she thought she would struggle to carry the bike down the stairs and fitting it into the car, so asked for some help. Despite just handing over the bike, all colleagues were now too busy to help, leaving her to struggle by herself and arrive home crying. Not great, eh?Inspecting the bike now it (eventually) has made it home, there are multiple loose parts - brake levers, brake CALIPERS, bell, reflectors. And that's if that reflectors were attached in the first place ... most of them are in the bike basket. The brake pads are over 1cm away from the rim (manual says should be 1/16th inch) and barely touch the rim with their positioning. Despite paying for the bike to be built, it now seems I'll have to strip it and rebuilt it myself anyway as clearly the build team couldn't do a decent job.Thanks for .... well not much really. Supplying the bike parts I suppose :-)

What I found was ill stocked shelves and not the wiper blades which are always well stocked, I was looking for. Whoever had put these on the racking obviously didn't check. Absence of normally stocked sundries no longer stocked, even bulbs I wanted were not on the shelf.

What started as a great experience, ended badly.After spending hundreds of pounds on bikes and accessories, I collected the first bike - with no issues and couldn’t fault how great the bike team were.I then attempted to put the bike on the bike rack. I admit, probably a more easier task than I was making it, but finally managed to fasten onto the bike rack on the floor, all I needed to to was lift and slide on. On my own, I struggled with the weight, so embarrassingly I had to go and ask for help. As the bike was left next to my car, I wanted to keep in clear sight so went to the main desk.Tony greeted me, and outright refused. Said it wasn’t a service they offer. As I started to explain all I needed was someone to help with the weight, he demanded I try and ask the bike team. I don’t believe this is good customer service, as all I was asking for was basic human decency. I went back in, ask for a manager to be told one wasn’t available till Friday. I have till then to decide to go ahead with the purchases, or ask for a refund on all.

So unhelpful - arrived 20 minutes for they shut as my headlight bulb had just gone out and I was travelling to the airport that night and didn’t want to drive in the dark with one bulb, understandably not the best time to ask but I had no choice. I asked the boy on the main counter if anyone could help me but he point blank told me no and that they was shutting soon. (Which I completely get if it was a big job) prior going into the store I asked a couple mechanics how long it would take and they had told me 5 minutes maximum to replace the bulb. After he said no and that we was shutting in 20 minutes I asked if it was a big job and he said yes it is. I had then told him that I knew it wasn’t a big job and he huffed and spoke to someone on his headset and asked if he wanted to do it. He then replied with a blunt no. I completely understand it was 20 minutes before you shut but he was so unhelpful and had terrible customer service. A kind gesture goes a long way of someone in need.

A fairly large Halfords shop, including an upstairs floor dedicated to bikes. The shop stocks a wide variety of items and usually has most things in stock.The staff are always very knowledge and helpful. The shop also offers a variety of car part fitting services and bicycle repair services, in addition to a free click and collect service.