Leonardo Hotel Plymouth - Formerly Jurys Inn

Booked for an overnight stay whilst dropping son to university. The car park costs £10 for 24 hrs.When we got into reception, there were two members of staff behind the desk, one of whom seemed to be having difficulties with something. Despite being there for some time, neither member of staff acknowledged our presence, leaving us feeling rather like spare parts.The room was nice enough, clean, comfortable and air-conditioned, which was a relieve on the hottest day of the year!The bed and pillows were comfy, and the curtains did a good job of keeping the room dark after sunrise.Unfortunately, the food in the restaurant was unsuitable, due to there being garlic in/on almost every dish.Breakfast was very enjoyable, lots of cooked options. The pastry selection, however, was very poor. There were plenty of drink options. It's worth booking breakfast at the time of making your reservation, as it makes it cheaper.Check-out was quick and easy.The hotel is located quite centrally, and very convenient for lots of shops and attractions.

Bed was comfortable. Billing and accountancy issues made for a disappointing end to my stay. Don't touch their meal deal, they don't even understand it! New staff being trained so potential for improvements. My room came with its own insect infestations for free! #silverfish #bathroom

I have been travelling back and forth from Plymouth for work the past couple of months and I can honestly say this the best hotel I have stayed in. I have stayed in a couple of other hotels in Plymouth and this has been by far the best. The room was cozy and the reception staff was extremely helpful and customer service was on-point, The reception staff Rob and Raquel were very helpful with the check-in and check our procedure. There was another gentlemen on Reception at night time around 10:30 on the 30th October 2023 who was also very helpful and even ended up giving a complimentary checkout until 4pm because I mentioned that I needed to work remotely and had calls to take. The manager was also helpful and even offered me space in the conference rooms to work in.The food quality and taste was really good, from breakfast to Room Service and I would definitely recommend this hotel and going forward this will be my choice for the next year or so while I work in Plymouth.

Loads of people checking in at the same time and system was down" or playing up

My partner & I stayed at the Leonardo Hotel on a Saturday night. Our room was lovely, a really comfortable bed in a large clean room. Reception staff were happy & friendly, as were the bar staff. We will definitely be back

Great location, right in town centre, had all necessary amenities and is close to local attractions; only 10min walk from the marina. The room was spacious, very clean, and quiet, and air-conditioning helped not to rely on opening windows as overlooked the main road. The WiFi connection was stable and good and could enjoy online browsing without interruption. Overall, it was a great hotel experience and good value for money. I would definitely stay here again next time I visit.

This was a quick one night stop over for work. All was okay once I was shown how to use the air temp control system to warm up the room. Tea/coffee making facilities in the room, TV with standard Freeview channels.I stayed in the accessible room with a wet room. The wet room was good, lots of space and easy for me to independently use everything.The bed is a little low for me but was comfortable. I slept well. Not disturbed from any noise.I find with all hotels I stay in there are minor things that need changing to make it truly accessible.The staff at reception and room service were friendly and helpful.

Nothing much changed since it was jury's hotelThe room we had was fresh and clean, with no view as at the back of the hotelBut the window did open so plenty of fresh air!! And there is air con, which was handy as it did get hot at nightThe bathroom was clean, and usual shampoo and conditioners suppliedMy only real gripe was no complimentary biscuits to have with my morning coffee!!I wasn't prepared to pay £14/£15 each for breakfast. I'm sure it's lovely, but we walked up into the centre and got a huge breakfast each for a third of the priceThe bar is a little expensive, but typical hotel prices. We had two drinks which came to £20, my advice is don't buy a double!!The staff were friendly and helpful

When we arrived at the hotel the lady on reception asked the nature of our visit and I advised it was my friends birthday and she very kindly gave us a complimentary late check out, a voucher for a bottle of Prosecco from the bar and vouchers for a free breakfast the following morning! The room was clean and comfortable and there was a huge selection for breakfast in the morning! The staff were all friendly and helpful and we will defiantly be back! The girls is in a great location, within easy walking distance of the city centre, shopping centre, aquarium and harbour area!