Sutton Kersh Liverpool City

I recently had the pleasure of working with Nicky Ford at Sutton Kersh to let out my apartment, and I must say that her exceptional customer service skills made the entire process smooth and stress-free.From the very beginning, Nicky demonstrated outstanding communication skills, keeping me informed every step of the way. She promptly answered my queries and ensured that I understood the entire letting process, which gave me great confidence in her abilities.Nicky's helpful and informative approach truly set her apart. She took the time to understand my specific requirements and preferences for the tenant, and she went above and beyond to find the perfect match. Her dedication to finding suitable candidates was evident, and she ensured that every potential tenant was thoroughly vetted to guarantee a seamless and secure tenancy.What impressed me the most about Nicky was her genuine and friendly nature. She was approachable and always willing to assist me with any concerns or questions I had. Her professionalism combined with her warm demeanor created a comfortable and trusting working relationship.Nicky's in-depth knowledge of the lettings industry was invaluable throughout the process.Thank you!

Recently got a new place through Sutton Kersh, had the most amazing help from Annabella!! Any questions or issues were all sorted out as soon as possible! Thank you!

Nicky ford has recently help take over the management of my property from another agent who was not performing as I would of hoped. From initial contact I felt reassured that I was in safe hands. Despite the previous agent making it as hard as possible for Nicky to take over the property she kept on the pressure and got the property signed over and the new tenancy agreement in place. I was kept up to date through the whole process which made the situation alot less stressful. All future properties will be going straight to Nicky.

Nicky in the lettings team has been amazing so far. I’m a first time landlord and she has been super helpful and thorough at every step of the process. She even came to meet me at the house on her day off because that was the only day I could get up there!She has a lot of experience as is able to advise on all aspects of lettings, and is also able to advise when it comes to finding my next property to refurb.Thank you Nicky!

I've been trying to contact their office all morning to deal with an urgent matter in my flat and there's been no answer. In all my years living in rentals I've never received such a poor response. 0/10 would recommend to anyone looking to rent in Liverpool

Very easy to communicate with and always here to try to help you as much as they can (especially Dianne Dunbar!!!). From the visit of the property to the end of tenancy day, the team have been amazing, and the tools in place are very easy to use and efficient. I will definitly recommand them!

I am writing this review to express my dissatisfaction with the service provided by Sutton Kersh. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues.Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged.When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable.In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival.Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility.My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.

Lovely team at this branch, helped us all the way with our move in yesterday. Always polite over the phone or e-mail, really good customer service from Annabella and the whole team. Thank you guys very much, would recommend

Loved their services and home quality. Also issues with the home and stay gets fixed swiftly. Automated system to report your issues and gets attended by relevant team and people accordingly. When you start the rent, they help you as much as they can to make things easy and swift.

I have been dealing with Sutton Kersh for a number of years. Recently some problems arose and Nicky Ford & her colleagues have been so professional & helpful in sorting everything out. It has been a pleasure to deal with them all.