Decathlon

Great experience in store (Gateshead Team Valley), everything is organised well and staff are very helpful (especially Ernesto).

Second time in two weeks that I've received excellent help. Wide choice of items. Just some stock issues as in no stock.

Bought a tent online which due to issues above the store didn't come in. Needed the tent yesterday. Went into store today and manager could not have done more to help me out. She rang all over to find a solution. Not convinced with using the decathlon app. Not convinced with decathlons online and phone customer support. But can't fault the manager and staff at all, they were kind,polite and determined to get a solution. Thankyou.

Got served by the cheeky Johnathan today,Not the best at customer services.Come on Jonathan you really need to be more friendly .

It's been 4 months before posting this so that you don't remember me so yeah, this was not a recent conversation. Nothing against Decathlon or the staff other than the one I'm mentioning. Very cool store and lovely staff.However, Jonathan, what a narcissistic condescending little person you are. I even put on a dumb front to see how deep you would go and just to squeeze as much information out of you for this review to save others the trouble. Honestly I'd rather die than go through a conversation with you again. Decathlon, how can you hire someone as a workshop technician that has no technical qualifications whatsoever? I don't think they even have their GCSEs by the sounds of it. I couldn't care less that they have 15 years of experience or whatever they said as I had zoned out at that point. Clearly that experience doesn't translate as who on earth in the bike industry recommends using spray lubricant on the cassette and then back pedalling in order to lube the chain? I've never wanted to hit my head off something so badly in frustration! I wouldn't let you near the same postcode as my bike based off that comment.You also don't need an answer for everything either. Half your answers are rubbish anyway. You don't have to always be right. You are allowed to be wrong but that starts with you accepting that you aren't superior to everyone first because you definitely are not. Take on board what others say as it may be useful someday and it definitely is most certainly better than the rubbish you would try and force upon your victim, dictator style. It's weird how you try and justify your answer with more rubbish when you could just say you don't know. It's not a weakness being able to say that you don't know, more a strength if anything. I hope something severe happens to you someday that humbles you because everyone can achieve greatness but not with your current attitude. You're quite rude to your colleagues too. The only reason I ended up speaking with you is because you barged in and commendeered my conversation with your colleague and I. I decided to stay a little longer browsing" and I saw you do it multiple times that day to other colleagues too. Just leave them be for god's sake

Extremely helpful staff. Shop is very organised. Thank you. Bought horse riding stuff for my granddaughter.

I took my son in to buy a football kit. Mabel was so patient and helpful finding the perfect fit and guiding us with our choices. She also took us down to the tills and ordered the item that was not in stock. 10 out of 10 for customer service and selection. All in all an amazing customer experience. Thank you.

Great customer service, friendly and happy staff, welcoming and very knowledgeable. Liana was really helpful and knowledgeable!! Definitely coming back!