The Chess Store

I received the chess set I ordered in good time. However I decided to return it, as in my opinion the board looks cheap and the pieces don't adequately resemble the website picture. I emailed them within days to ask for their RA number so I could return for a refund, but to date (after numerous emails and phone messages as there's never any answer) I have not received the RA number. Very disappointing. If I return the item without the RA number, their 'fine print' states they may return it back AND charge me for the return postage! If I don't receive RA number and resulting refund soon I intend to report to Trading Standards, and investigate my options to recover money paid. I'm unwilling to be lumped with a £99 chess set I wouldn't give to ANYONE. Shocking lack of professionalism and courtesy.**UPDATE**After still receiving no response, I researched my rights under Government regulations for distance selling and returned the chess set with no 'required' RA number, making sure I was within the govt required time frames. I also emailed, quoting the government regulations and attaching a link to them. I then received an email, followed by my refund. I felt like I had to fight for what I was entitled to. BUYER BEWARE!!

Item ordered mid August with payment in full made. I am yet to receive any confirmation of a delivery date or the product. I have emailed twice and left a voicemail with no response.

Great easy company to deal with. Not only supplied a first class Staunton chess set and board but when I needed further assistance many months later responded quickly and continued to offer first class service. Well done!

Family member had No order received. No reply to emails. *** DO NOT BUY FROM THIS COMPANY***

I paid £318 for a Lewis chess set and board with ‘next day delivery’. They took my money immediately but no goods were received. I telephoned and left multiple messages, none of which were returned. Multiple emails to them were ignored. In the end I had to contact PayPal and thankfully they refunded me. Clearly a scam site- BEWARE! If you do decide to order, use PayPal or some means of recovering your money when they take it from you and fail to deliver your order.