Empress Bathrooms

I had initially called in to request a Roco Toliet seat and they advised me to send the pics in via email and they would come back to me within a couple of days. I hadn't heard anything until 1 week went past so I decided to chase them and spoke to a very rude, impolite man called Surinder! He first had put the phone down probably wanted to get off early and then cheekily said he had pressed the wrong no??? You would have thought someone who has been working there a long time would not get that wrong! anyhow he started having a very bad attitude on the phone very unhelpful to the point I actually said I did not want to give him any business based on his attitude and rudeness. My first and last experience with this company! I will be spreading the word everywhere to warn others.

Really really needed a part on a Saturday and despite saying they were closed for stocktaking, very kindly sold me the parts I needed to get the job done. Thanks so much.

Excellent bathroom centre. Lots of great items on display, combined with very helpful and knowledgeable staff.

Honestly the best plumber supply store in London. These guys are plumbers, so if you have anything you need to solve, speak to them and they will figure out a solution for you and supply the materials on the spot. Very hard to get a good plumbing service company like this

1 Star is still too much! Far to expensive and very very rude when challenged on prices. This store and it's owner is happy to rip off a pensioner in his 80's. I am a plumber but not local to this store. I had a call out from a friend asking me to help his dad. Not local to me I agreed and traveled 1 hour to assist. Upon arriving I needed some extra parts not on the van. The client offered to collect them from his local merchants. To my surprise when he returned he paid £19.75 for 1 meter of waste pipe and 3 waste fittings. Having no choice I fitted the items. On finishing I checked the prices against my local plumbers merchants and found these would have cost me £6.74 for the same 4 items. Having then looked at this stores reviews online the owner responds to reviews and asks that you contact him before posting a negative review in order to resolve the issue. So I done just that and I went to the store and politely waited for the owner and pointed out that there must be a mistake and wanted to explain how he had overcharged a man in his 80's over 3 times the price but before I could continue with the conversation he told me all his prices were correct and to leave the store and then walked away out the back. He then took a phone call on his bluetooth ear piece and refused to talk to me anymore. Well all I can say is I'm not surprised other reviews on here are similar and I'm surprised the store is still trading.

WARNING ABOUT THIS PLACE. THE WORST CUSTOMER SERVICE I'VE EVER RECEIVED! They are so rude and unhelpful in every way.Look at other reviews and you will see this is not a one off!They will most likely put a generic response to this review.The person on the desk was rude and belittling the whole time.If i could give ZERO stars i would.Save yourself the hassle and find another plumbing/bathroom shop locally!

Not pleased with their supply time and their communication with me.What I've ordered been delayed over and over and I know about it only , .when I came to pick it up

These guys really know their stuff, very experienced and helpful team!

Amazing stock range specialist knowledge absolute life savers every time fair pricing

Super helpful! Remarkable knowledge has all spare parts and in-depth experience!Amazing customer service and huge stock in store!Now will always use empress bathrooms!