Giant Store Swansea

Do you value customer service, staff integrity, prompt service and most of all value for money? THEN AVOID THIS STORE!!!Purchasing my e-bike from this shop is one of the biggest regrets I have! Quite simply put; the sheer incompetence within this store and it’s warranty department is astonishing!!I can not recommend you avoid this place any more!!

I recently went to Giant Swansea for a bike fit on a Giant Defy Advanced I have bought. From the minute I walked in to the shop I felt welcome. Every member of staff I spoke with was pleasant and helpful. I would particularly like to thank Gareth who did the fit. He made me feel relaxed and at ease throughout. The fit was a lot more thorough than I expected and Gareth explained everything clearly throughout. I will definitely return to Giant Swansea in the near future and would highly recommend their fitting service.

Chun is a great bike advisor, answered all my questions and helped me to choose amazing bike

In Dec 2018 after a lot of research we purchased x 2 giant mountain bikes to the value of £2,800. We did a lot of research and the website was very informative. We first went to the Cardiff store for a general look round and received excellent help and advice. However, I was recommended by the Cardiff store to visit the Giant store in Swansea which I did (as it much larger with bigger selections). I have to say on arriving at Swansea on my first occasion to look at the bikes the help and advice that we received was excellent and was faultless I was very impressed with the teams knowledge at Swansea and also Cardiff. Furthermore we returned to the Swansea store 22nd Dec 2018 where as I said I purchase the bikes. I received excellent service from Josh who was one of the sales advisers and also Tom from the service team both were incredibly knowledgeable very helpful and were willing to go the extra mile to help with advice etc...... it goes without saying that in this day and age we sometimes take good service for granted and, don't give the appreciated feedback that it deserves so, to this end I'm thanking Josh and Tom for there help and support. The bikes that we purchased are excellent and I'm looking forward to travelling back to the store to have them serviced in line with the schedule. I might add that we are not local to the store and I live approximately 120 miles away so, for me to take my bikes back to the store on a 240 mile round trip just confirms my confidence in the store and the team that assisted me (us) in my (our) purchase. I have no hesitation in recommending this store and, I have no hesitation in recommending the Giant brand that we purchased because I have a previously purchased Giant brand bike. Anyway that's enough from me and I hope you find this review useful and I hope you enjoy your visit to the store as I did. The facilities in the store also are excellent and I've been advised that I can call make an appointment for the bikes to be serviced and they'll be done while I wait having a coffee in their cafeteria. Great bikes, Great Store, Great Team..Thanks.SD

Manager was very helpful and a great range of bikes

Great customer service. I bought a bike there last week even though I live in Bristol as they had the model/size I needed. Had a problem with the power-meter and tried to get it sorted at Giant in Bristol who wanted payment for labour. Swansea stepped in, swapped the defective part and threw in a free bike jersey. If I lived in Wales I would go there every time!

Tredz/Giant aftercare is abysmal.(Giant store is owned by Tredz, who do the Giant aftercare, which is run by the same people that run Halfords)It has so far taken over 3 and a half months to sort out a frame replacement under warranty. I still don't have my bike backI would avoid using this company for anything other than low cost consumables that you'd never need aftercare on.After such a long time I'm willing to have the bike back in any state, but they refuse to give it back until QC'd. More waiting. Their processing methodology seems to be that if something is wrong or needs to be ordered, no work is done and it goes to the back of the backlog again, so the result is exponential delays.

Hi I have been a customer with Giant for more than 2 years basically since the Franchise opened here in Swansea. Product range is one of the best for both Male and Female Cyclists. The Accessories are well appointed and meet the requirements of modern day Cycling. The Sales staff are top notch, Jo in particular. Service is second to none i must be honest. I have fantastic advice from Mark and Tom and had complete rebuilds to my Specification. The Cafe is excellent food and service as well. It to me is a Cycling destination these days. I better not forget Magic Mike, well done everyone. See you in 2018.

My recent treatment by Giant Cardiff and by Giant Head Office were very poor. I purchased a new bike online from Giant Cardiff and paid a £40.00 charge for the courier service. The courier split the box and lost the pedals the tool kit and pretty much all the bits you need to assemble and enjoy the bike. From here on the lack of after sales service kicked in and after two weeks of constant chasing I finally got all the parts. I was promised a call from the manager at nothing but it never came. I then took my complaint to Giants headquarters where a pleasant guy called from customer services and emailed me about the problems. When he found out that the manager at Cardiff was part of the problem he stopped communicating with me. It turns out the Cardiff manager is a friend of his. End of customer service. The moral of the story is if your bike goes wrong just take it to Halford's as Giant will not want to know. Very poor Giant ... never again !

The was actually the trees store cardiff not Giant-store ? Top customer service I dealt with Chun he was very knowledgeable prepared my cleats and have best advice on what to purchase. I am very pleased all, around. Thanks again