Cash Converters

A franchisee ruining cash converters hard earned reputation with it's poor insulting customer service.Be careful when you buy from this store as their return policy is not a reflection of cash converters online operation.In fact I would say this particular stores returns policy is non existent it's no where to be found it's not mentioned upon purchase, not displayed within store, not written on the receipt.It's clouded in so much mystery the staff are well versed in this deception and took great pleasure in denying me a refund with their only reason being they don't have too.Sticking to what I would otherwise consider a basic right or appealing to good will only lead to raised voices and swearing (you can't reason with unreasonable).To give this review some context the return was for a purchase made less than 24hrs previous. The item was in it's original packaging and the receipt was present. It even still had the tags stating price to pop it straight back in the window.The questions during the interrogation by various staff as to why I wanted to return were answered with honesty.After passing scrutiny this resulted in the only stance they would take as being one of they didn't want to take it back.Upon reflection it is this that causes the most hurt as it's tantamount to harassment and gets tempers flaring.So be warned cash converters Dudley operates within the fringes of consumer law regards returns and makes a stop and search feel like quality customer service.May as well buy the stuff direct from the people who stole it out of your shed in the first place.

Bought a lovely 22ct gold pendant for a customer from Dudley Cash Converters from Kelly". Phoned on Thursday delivered this morning (Monday) as described lovely item. Customer very happy.Thanks guys"

I visited the store recently and was met with unbelievable attitude and disgraceful customer service, this isn't the first time this has happened. The lady with the red hair always seems to be quite abrupt with her customers and she lacks in basic manners with the way she carries herself. I feel this issue should really be addressed as soon as possible especially as she's in a managerial role.

Bad customer service. Emailed them twice about the same product within a month and had no reply back. Wouldn't even bother using this place now.

I purchased a Vox amplifier a few days ago. Thoroughly impressed with the amp and the 5 star service from Karen and Teagan (I believe)! Thanks!

Not about certain people (if you want straight up decent service there's a few people you will get it off(Mike,Carrick, Karen) I've edited this review BECAUSE it seems like that while the manager is away the staff loose their empathy and SENSE of DECENCY WHEN IT COMES TO GOOD CUSTOMERS, LYING ABOUT PRICES OF ITEMS. HOPEFULLY THE MANAGER MIKE WILL BE BACK TO SORT OUT AND THROW OUT THE STAFF THAT THINK THEY HAVE THE RIGHT TO LIE TO REPEAT CUSTOMERS. 5 STARS FOR THE FEW DECENT STAFF

Popped into Cash Converters Dudley today and was very impressed. lovely staff and lots of stock to choose from.

Bought a few things today lady was fantastic kind and had a lot of patience with me bless her...will defo go back

Friendly staff, polite and knowledgeable, Kelly served me and did me a great deal on an iPhone. Friendly and likeable lady, knew her stuff about phones, got a good deal and am very happy. 5 stars all the way from me!